Customer Exicutive
Customer Exicutive
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Job Description
**Job Description: Customer Support Canara Bank
Roles:
1. *Agent:*
Educational Qualification: Graduate
Length of Professional Experience: Can be a fresher
Responsibilities:
Handle outbound and inbound calls to Bank staff.
Achieve a minimum of 182 hours of login per month.
Make a minimum of 50 calls per day.
Conduct followup calls to branches or regional offices (ROs) for collecting MIS data and compliance details.
Participate in specific campaigns involving calls to customers.
2. *Supervisor:*
Educational Qualification: Graduate
Length of Professional Experience: Minimum 1 year experience in call center activities
Responsibilities:
Provide guidance and supervision to the team of agents.
Ensure adherence to call volume and quality standards.
Oversee followup calls to ROs and branches.
Manage data collection for MIS and compliance.
Contract Terms:
The contract tenure is initially for 36 months subject to renewal after evaluation.
Either party can exit the contract with a 1month notice period.
The team composition should remain stable with not more than 25 turnover during the contract period.
Language Requirements:
Both agents and supervisors should be fluent in English Hindi and the local language of the state where they are posted.
Technical Skills:
Basic knowledge of Excel and MS Word is required for both agents and supervisors.
Performance Metrics:
Agents are required to achieve a minimum of 182 login hours per month and make a minimum of 50 calls per day.
Login hours may be adjusted based on the number of working days in any given month.
Training:
Agents need to undergo one day of soft skills training provided by the service provider (online or offline).
An additional oneday training on the application will be provided by the service provider.
The Client Bank will provide a comprehensive 7day training program in the Banking domain.
Contact Number:
For further inquiries or information please contact:
HR : A Ashik
.
Employment Type
Full-Time
