Ensure systems availability and completion of critical systems processing through the ongoing monitoring and management of systems availability and performance and the of critical processing. Detect analyse and resolve any fault or degradation in systems performance to ensure quality service delivery to all users as per agreed service levels.
Qualifications :
- Bachelors Degree in Information Technology
Additional Information :
Experience Required:
- 12 years: Knowledge of general Desktop and Printer support issues redundant/out of service as well as the implementation and monitoring of security protocols (firewalls user management). They also install configure and maintain platforms and operating systems on which applications have to run. Is accountable for engaging with business and end users. It comprises helpdesk functions field service and IT engagement functions that take accountability for the overall service delivery to business.
- 12 years: Experience design develop test and maintain the banks proprietary technology applications as well as those leased or purchased from third parties. It includes analysing functional requirements translating system requirements into applications prototypes writing and maintaining code determining output and user interfaces as well as testing and maintaining programming documentation. Monitor adherence to change and run SLAs.
Key Responsibilities:
- Analyse batch runtimes to inform decision making with regard to system fine tuning or related changes.
- Execute EOD BOD and Intraday batch processes on all systems.
- Monitor all applications networks and server components by means of monitoring tools and the performance of system
HealthCheck. - Monitor daily/monthly performance of systems and develop tactical action plans to remedy any degradation of batch processing
to prevent impact to business. - Monitor file server and storage utilisation. Ensure that archiving is done in accordance with group standards to free up storage
capacity.
Behavioural Competencies:
- Adopting Practical Approaches
- Following Procedures
- Generating Ideas
- Taking Action
- Team Working
Technical Competencies:
- Business Process Improvement
- IT Applications
- IT Systems
- Root Cause Analysis
- Trouble Shooting
Remote Work :
No
Employment Type :
Fulltime