Team Leader Branch
Team Leader Branch
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To ensure the effective functioning of a Point of Representation (POR/s) by overseeing both operational aspects (e.g. security cash handling and compliance) and sales and service functions in alignment with client experience guidelines and laiddown banking requirements. This applies where Universal Banker I Cash Consultant I/II Forex and Customer Liaison Officer (CLO) roles are present.
Key Responsibilities
- Operational Efficiency & Risk Management: Oversee branch operations ensure compliance with security cash handling and banking regulations and implement risk controls to maintain a secure environment.
- Customer Service & Sales Performance: Lead frontline teams to deliver excellent service drive sales promote banking solutions and enhance the customer experience across multiple channels.
- Team Leadership & Development: Manage and develop a highperforming team overseeing recruitment training performance management and fostering a culture of accountability and service excellence.
- Compliance & Financial Oversight: Ensure adherence to FAIS regulations monitor financial transactions and cost efficiency and collaborate with stakeholders to drive operational improvements.
Qualifications :
Minimum Qualifications
- First Degree in Business Commerce (NQF7 FAIS recognised qualification)
Mandatory Experience
- 57 years of experience in Personal and Private Banking with a strong understanding of branch banking processes policies and products.
- Must hold a relevant FAIS qualification with proven expertise in compliance risk assessment fraud prevention and regulatory adherence within a branch environment.
- Demonstrated ability to lead a team in delivering exceptional customer service achieving sales targets and driving financial aspirations through multiple banking channels.
- Skilled in overseeing branch operations managing resources ensuring process efficiency and implementing people management strategies including recruitment training and performance management.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information & Providing Insights
- Challenging Ideas & Generating Ideas
- Directing People & Understanding People
- Exploring Possibilities
- Following Procedures
- Making Decisions
- Producing Output
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Customer Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
