Senior Genesys Developer
Senior Genesys Developer
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Job Description
Institutional Investor Group Technology (IIGT) is looking for a Senior Genesys Developer with extensive experience in both coding and architectural design. The ideal candidate will have a deep understanding of Genesys technologies and a proven track record of developing and implementing complex solutions. This role requires a strategic thinker who can drive the future state architecture of our Contact Center product while also being handson with coding and development.
Responsibilities:
Design develop and implement Genesysbased solutions to meet business requirements for our modernized Contact Center product.
Lead the architectural design and future state planning for our Genesys platform within the Contact Center solution.
Collaborate with crossfunctional teams to ensure seamless integration and deployment of Genesys solutions.
Provide technical leadership and mentorship to junior developers.
Troubleshoot and resolve complex technical issues related to Genesys applications.
Stay uptodate with the latest Genesys technologies and industry trends to drive innovation.
Ensure the scalability reliability and security of Genesys solutions.
Qualifications:
Strong proficiency in Genesys Framework Genesys SDK and related technologies.
Experience with cloudbased Genesys solutions (e.g. Genesys Cloud).
Proficient in programming languages such as Java C# or Python.
Excellent problemsolving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Proven ability to lead and mentor a team of developers.
Experience with Agentic AI Framework.
Bachelors degree in Computer Science Engineering or a related field.
7 years of experience in Genesys development and architecture.
Additional Qualifications:
Certifications in Genesys technologies.
Experience with Agile/Scrum methodologies.
Knowledge of other contact center technologies and integrations.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the longterm financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling inperson learning collaboration and connection. We believe our missiondriven and highly collaborative culture is a critical enabler to support longterm client outcomes and enrich the employee experience.
Required Experience:
Senior IC
Employment Type
Full-Time
