Global IT Service Transition Manager PH
Global IT Service Transition Manager PH
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4-5years
100000 - 100000
1 Vacancy
Job Description
Excis is a global IT services company headquartered in the United Kingdom. We are now looking to recruit a Service Transition Manager to join our Cairo team to look after one of our large global clients.
We are seeking an experienced and highly organized Service Transition Manager to join our IT team. In this role you will be responsible for planning coordinating and managing the seamless transition of IT services from development into operational support. You ll ensure that all aspects of service delivery including people processes and technologies are aligned and ready for successful implementation.
This is an exciting opportunity for a detailoriented professional to play a key role in delivering highquality sustainable IT services in a fastpaced and collaborative environment.
- Lead the endtoend service transition process for IT projects ensuring alignment with business needs and service standards.
- Develop and execute comprehensive transition plans including risk management communication strategies training and handover activities.
- Coordinate and lead service acceptance reviews to validate operational readiness.
- Collaborate with project managers service owners development teams and operations to ensure golive readiness.
- Lead and guide internal teams including Project Managers Coordinators and technical staff ensuring alignment and effective collaboration.
- Monitor team performance against quality service level and cost KPIs.
- Support recruitment and onboarding of new engineers and transition team members.
- Own and manage P&L responsibilities for assigned transitions.
- Identify opportunities to grow revenue through service enhancements and performance improvements.
- Ensure adherence to ITIL standards and contribute to continual service improvement efforts.
- Explore and implement innovative processes and technologies to drive commercial value.
- Ensure all operational documentation and support materials are complete and accessible.
- Track transition progress report on key milestones and resolve issues as they arise.
- Identify and mitigate risks related to service deployment and handover.
- Maintain strong relationships with internal and external stakeholders to ensure smooth transitions.
Requirements
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Education
Bachelors
Employment Type
Full Time
