Consumer Operations Support Representative
Consumer Operations Support Representative
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Job Description
TransUnions Job Applicant Privacy Notice
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What Well Bring:
At TransUnion we strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors our associates are given the tools needed to get where they want to go. Regardless of job titles our associates have the opportunity to learn new things and be a leader every day.What Youll Bring:
- 12 years of experience in an operations environment
- Ability to multitask and prioritize with strong organization skills
- Read understand and interpret CRS audit trail
- Collaborate with team members on projects
- Maintain and secure confidential and sensitive information
Work Schedule: SundayTuesday ThursdayFriday 10:30am7pm EST (shift differential for the weekends)
Impact Youll Make:
- Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.
- Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.
- Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started.
- Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes fraud resolution and identity theft for (minors/adults).
- Analyze consumer contact data and report error trends to management.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for nonexempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits longterm care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law.
Pay Scale Information :
The pay range for this position is $18.22 $26.44 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience jobrelated skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.Regular fulltime nonsales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for longterm incentives and other payments based on applicable company guidance and plan documents.TransUnions Internal Job Title:
Rep II Consumer Operations SupportRequired Experience:
Unclear Seniority
Employment Type
Full-Time
