Service Desk Analyst (FCSF44

Contract: Fixed Term until 31 December 2025 working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work and welcome applications from individuals who require flexibility)

Salary: 27401 (pro rata) per annum plus benefits including a final salary pension scheme generous annual leave and flexible and hybrid working.

Location: Manchester (The role will be based at the Manchester office however we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular onsite contact days with other members of the team normally 12 days a week)

In this Service Desk Analyst role you will provide firstline support and technical assistance to Arts Council England (ACE) staff.

To give you an idea of how this flexible role would look and feel here are some of the things you could expect to do:

• Provide a helpful and courteous service to all ACE staff
• Provide firstline support via email telephone selfservice or facetoface to support members of staff
• Record categorise and prioritise support requests to ensure assigned incidents and requests are resolved
• Support users of the service to get maximum value from the services they consume
• Contribute to the development of the necessary procedures required to support IT initiatives and service improvements

To succeed in this Service Desk Analystjob you should have demonstrable experience of working in a busy IT Service Desk and be ableto show service improvement initiatives for the team and customer. You will also need excellent communicationtime managementanalytical and organisationalskills together with a passion for customer service.

Other essential attributes include:

• Experience in service management tools IT User access tools and collaboration tools
• The ability to work as part of a team
• Flexibility
• Adaptability

If this Service Desk Analyst role in Manchester sounds like the right fit for you please apply today. We look forward to hearing from you.

Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer building an inclusive workplace and recruiting a workforce that is as diverse as the communities we serve. However you identify and whatever background you bring with you we welcome you to apply for a role at Arts Council.

If there are any adjustments that would support you in your application please do let us know when you apply. If you are disabled Evenbreak are able to provide support with your application. For further information please visit their website here

Disabled D/deaf and/or neurodivergent people and those from Black Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working a generous annual leave allowance and the Arts Council Retirement Plan a final salary scheme. To find out more click here.

Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant investment or loan funding either in person as a member of a partnership or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this please talk to the recruiting manager or contact

We believe our recruitment process should be inclusive and transparent. Find out what to expect with our applicationguidance and more about our commitment to diversity on our website here.

To view the job description please click here

To view the recruitment pack which outlines more details about working for Arts Council please clickhere

Job ref: FCSF44

Closing date: 09:00 am 30 April 2025

1^st Interviews: TBC (virtual)

2^nd Interviews: TBC (in person)

Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format please contact