Repossession Coordinator Hybrid In OfficeRemote
Repossession Coordinator Hybrid In OfficeRemote
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team atoption 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Manage repossession inventory by reviewing accounts prior to repossession handing accounts during repossession and handling postrepossession processes. Make financial decisions regarding repossessions to ensure best decision is made for the organization. Assist in training and development of team.Job Description
LOCATION
Mountain America Center In Office:
9800 S Monroe St
Sandy UT 84070
SCHEDULE
MondayFriday 9:30a6:00pm w/ Rotating Saturdays 9:00am3:30pm
IMPORTANT INFORMATION
This is a Hybrid position with 2 days in office 2 days remote and rotating in office/remote Fridays
To be effective an individual must be able to perform each job duty successfully.
- Ensure all necessary notices are sent prior to repossession assignment and Mountain America is listed as lienholder on collateral.
- Assign collateral to appropriate repossession agents for pick up.
- Complete necessary skip tracing when repossession agents are unable to locate and secure collateral. If skip tracing efforts have been exhausted review account to be referred to 3rd party skip tracing agency or submit to Team Lead or Assistant Manager for charge off review.
- Monitor e mails or handle phone calls from repossession agents or auctions to approve or deny mileage flatbed key and other miscellaneous fees.
- Work with Assistant Manager Collections on assisting branches and corporate teams with overrides.
- Assist in the monitoring of repossession exception reporting identifying possible issues and recommending solutions at an account level detail.
- Processes Notice of Sale letters and ensure the credit union is following all State and Federal Laws.
- Review repossessed collateral after arriving at the auction to determine if insurance claim for damage or mechanical repair is necessary and set appropriate floor price.
- Work with auctions to create sale schedule monthly.
- Represent Mountain America Credit Union at auction and oversee the sale of collateral to ensure collateral is ready to be sold in the best possible condition to be sold and that collateral is sold at the highest amount possible.
- Oversee member redemptions on repossessed collateral when necessary.
- Review Impound Notices and work with member or Impound agent to determine next course of action with collateral. Negotiate bailout amount with Impound yard when necessary.
- Assist Team Lead or Assistant Manager on training of new employees and special projects.
- Back up to Team Lead or Assistant Manager when needed.
- Performs other duties as assigned.
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
- Three years of experience in a customer service / call center environment working in a financial industry preferred.
- At least one year of repossession experience preferred.
Education
High school diploma GED or equivalent certification
Licenses Certifications Registrations
N/A
Managerial Responsibility
Has no supervisory/managerial responsibility
Computer/Office Equipment Skills
Intermediate skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel
Language Skills
- Must have the ability to read understand and carry out instructions in written and oral form
- Ability to communicate effectively and professionally verbally and in written form
- Ability to handle and deescalate situations
- Able to collaborate and work well in a team environment
- Strong negotiation skills preferred
Other Skills and Abilities
- Demonstrated working knowledge of automobile finance collections loan services and/or specialty areas preferred.
- Familiarity with indirect loan documentation i.e. contracts ancillary products certificates bankruptcies preferred.
- Database skills preferred.
- High attention to detail; able to methodically review the of procedures and identify issues.
- Ability to work both autonomously and collaboratively
- Selfstarter with time management skills and the ability to work productively and efficiently
- Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
- Possess a desire and willingness to learn and continually update knowledge base on job related processes
- Excellent interpersonal skills including the ability to lead and collaborate with team
- Fluent in Spanish preferred
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Ability to stand walk and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
#LIFW1
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
IC
Employment Type
Full-Time
