Director Player Experience
Director Player Experience
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Job Description
Scopely is looking for a Director Player Experience to join our Central team in Barcelona working across our portfolio of live and indevelopment games.
The Director of Player Experience will lead the vision strategy and of scalable highquality support services across our portfolio of games. This role is responsible for building and optimizing a centralized player experience function ensuring a seamless efficient and positive experience for players across all touchpoints. You will drive innovation through AI automation and data insights while collaborating with game teams live operations and community teams to enhance player satisfaction and retention.
As a leader within the central marketing team you will be responsible for defining best practices tools and processes that support a wide range of game genres platforms and player needs. This role requires a balance of strategic leadership operational excellence and player advocacy to deliver bestinclass support services at a global scale.
What Youll Do
- Create and develop a central global player experience strategy that scales across multiple game titles genres and regions.
- Identify emerging trends technologies and best practices in player experience to drive continuous improvement.
- Collaborate with external support vendors and technology partners to ensure consistent service quality across all support channels.
- Build strong relationships with game teams identifying their pain points and opportunities for support and facilitating knowledge sharing to drive best practices across all games.
- Identify opportunities for workflow improvements and process automation to enhance operational efficiency.
- Partner with the game studios to embed Player Experience best practices into our games in development ensuring support readiness and tooling needs are scoped and implemented from early development through postlaunch.
- Develop playbooks for best practice guides workflow templates and response protocols that ensure consistency across all games and teams.
- Standardize escalation procedures and crisis management protocols across all game titles.
- Leverage data analytics and sentiment analysis to gain actionable insights into player needs and frustrations.
- Collaborate with game teams to ensure player feedback leads to actionable improvements.
- Build and mentor a highperforming player experience team fostering a culture of innovation collaboration and player advocacy.
What Were Looking For
- 8 years of experience in player experience customer support or live operations within the gaming industry.
- Proven ability to scale strategies and manage crossfunctional teams across multiple regions and game genres.
- Expertise in data analytics sentiment analysis and leveraging insights for continuous improvement.
- Strong experience in process optimization workflow automation and vendor management.
- Demonstrated ability to build relationships and foster collaboration across diverse teams and functions.
- Excellent leadership skills with experience building and mentoring highperforming teams.
- Proven experience building and scaling knowledgesharing systems across large teams or global organizations.
- Proven track record of developing and implementing scalable processes documentation or playbooks.
About Us
Scopely is a global interactive entertainment and mobilefirst video game company home to many top awardwinning experiences such as MONOPOLY GO! Star Trek Fleet Command Stumble Guys MARVEL Strike Force and Yahtzee With Buddies among others.
Scopely creates publishes and liveoperates immersive games that empower a directedbyconsumer experience across multiple platformsfrom mobile web PC and beyond.
Founded in 2011 Scopely is fueled by a worldclass team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Companys Worlds Most Innovative Companies Scopely is a multibilliondollar business due to its ability to create longlasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia EMEA and North America and is home to many internal game development teams referred to as Scopely Studios with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion and is now an independent subsidiary of Savvy.
For more information on Scopely visit: scopely
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Required Experience:
Director
Employment Type
Full Time
