Field Supervisor
Field Supervisor
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1 Vacancy
Job Description
ASSA ABLOY Entrance Systems Pedestrian Door Solutions an international manufacturer of automated doors is seeking candidates for a Field Service Supervisor position responsible to Supervise assist and direct assigned service technicians on various work tasks with a focus on customer service.
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian industrial and highperformance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
Description of Essential Field Service Supervisor Duties:
- Responsible for the day to day needs of you assigned group of Service Technicians.
- Supervise assistance and direct assigned technicians on various work tasks covered under the service technician responsibilities to ensure the following:
- Customer needs are met
- Company operational tasks are fulfilled
- Service KPIs are regularly communicated and followed.
- Service technician training is accomplished
- Compliance on processes procedures guidelines and safety are being correctly followed by technicians.
- Communicate with the Dispatch department to oversee and support the new/beginner technicians for continual training opportunities.
- Daily communication with dispatch on best scheduling strategy to start the day and wrap up at the end of business to plan for the following day.
- Continually supports and reinforces overall company and department goals direction process compliance and results for team members so as to achieve and support desired territory and department results
- Develop team on leveraging best practices to deliver exceptional customer service.
- Enforce and encourage all technicians to follow the AAADM organization and the ANSI standards which govern the safety protocols of the Automatic door industry.
- Performs regular inspections of tools vehicles inventory requirements diagnostic equipment to meet territory service requirements. Items that do not meet quality standards are addressed and corrected as needed to meet company expectations.
- Provide product training and technical product support to team.
- Train team on proper safety practices and monitor compliance with safety policies related to injury and vehicle safety.
- Works with other Field Service Supervisor to build a strong professional field team that is consistent throughout District
- Continually searches for and identifies opportunities for addon servicerelated revenue to grow and expand the District Service business such as; upgrades modifications service contracts and new equipment sales. Works with assigned technicians and sales to help drive new revenue retention and business opportunities within territory.
- Responsible for the following; interview process boarding and setup of new technicians product & technical training for new technicians and provide ongoing support and training for experienced technicians to improve gaps within competence process compliance and improve key performance in territory.
- Supervise new hirer on the following setup; required tools spare part to support territory required supplies service documentation parts manual special diagnostic tools safety equipment tablet use service delivery process etc.
- Responsible for all scheduled company evaluation of assigned technicians. Supports nurtures and provides reinforcement for team members who wish to expand their job skills roles or jurisdiction to develop and maximize their potential
- Provide realtime feedback to manager related to individual performance on the following;
- New Hirer Assessment
- Technician Accomplishments
- Representing Our Brand
- Serving The Customer
- Required Improvements
- Management Of Company Assets
- Brand Representation
- Truck Management
- Performance Reviews
- Overall Performance in the Field.
- Continue to follow and enforce the job description and tasks of the Service technician.
Professional Qualities: Must be customer oriented and entrepreneurial in nature. He/she must approach the position as a total service provider whose goal is to ensure customer satisfaction and retention to the highest degree while supporting district business initiatives. The individual must possess a broad scope of the role he/she plays in ensuring the ongoing success of the business supporting team and accounts under his/her direct influence and be willing to conduct service business in a professional manner that reflects team member investment commitment and ownership over the customer base and the business itself.
Required Skills: Strong technical product knowledge to service and troubleshoot problems on all automatic manual and revolver doors. To perform service in accordance with national standards (diagnose repair and preventative maintenance). Must be peopleoriented and reflect enthusiastic professional highlyrespectable demeanour to facilitate supervision coaching and guidance to field service technicians under the direction of the service manager for supporting department company business requirements and service excellence. Excellent written verbal and proactive follow up/through communications are required.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Employment Type
Full Time
