JOB SUMMARY
Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA). Perform preventative maintenance troubleshooting or diagnose service problems and repairs as needed. Making sure to check quality of all products ie: checking syrup levels changing out flavors cleaning around machines etc. Maintain inventory and maintenance on equipment such as: parts tools and vehicle. Document all work performed and close out all activities upon completion.
ESSENTIAL FUNCTIONS
- Receive dispatched service calls as assigned and ensure prompt response based onestimated time of arrival (ETA).
- Perform preventative maintenance troubleshooting or diagnose service problems and repairs as needed. Making sure to check quality of all products ie: checking syrup levels changing out flavors cleaning around machines etc.
- Maintain inventory and maintenance on equipment such as: parts tools and vehicle
- Document all work performed and close out all activities upon completion
- Ensure that the point of sale (POS) material is fresh
- Clear communication is essential to be able to communicate to both customers and coworkers
- In some locations the Service Technician will be responsible for machine movement and various other duties as assigned
COMPETENCIES
- To perform this job successfully the Service electrician must be selfmotivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge skill and/or ability required.
- Customer relations interpersonal relationships team relations and service
- Excellent organizational and time management skills
- Must be selfstarter and be able to accomplish tasks in a timely manner
- Great oral and written communication skills
EDUCATION AND EXPERIENCE
- Journeyman in 01 0CA 06B or holders of a zerosupervision trainee card
- Strong mechanical background
- Graduate of Technical or Vocational School a plus
- Type I II or higher EPA Certification to service refrigeration equipment is a plus
- Valid drivers license
- Ability to lift 55 lbs or more on a regular basis. Occasional lifting in excess of 70 lbs required
- Work may require the use of a ladder from time to time. The ladder will depend on thetask at hand but will range from a simple step ladder all the way up to extension ladders designed for roof access
- Ability to drive more than 40 of the time
- Must have steeltoed shoes (ICEE provides uniforms as described above)
Pay rate from: $24
Pay is commensurate with experience education skills training and certifications.
ICEE offers their Technicians
- Company Vehicle and Gas Card
- Cell phone and Tablet
- Technical School Tuition Reimbursement Plan
- Paid holidays sick time paid vacation
- Medical Dental Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
- All tools are provided
- Opportunity to travel
- Room to advance
- Ongoing training at Nationwide Training Facilities Online and in the Field
EEO STATEMENT:
ICEE is an equal employment opportunity and prohibits discriminatory employment actions against and treatment of employees and applicants for employment based on actual or perceived Federal State and local laws that prohibit employment discrimination on the basis of race color age national origin ethnicity alienage religion or creed gender gender identity pregnancy marital status sexual orientation citizenship genetic disposition or characteristics disability or veterans status sex offenses prior record of arrest or conviction genetic information or predisposing genetic characteristic status as a victim or witness of domestic violence sex offenses or stalking and unemployment status.