Especialista em Suporte Gesto de Contas Account Support Management - Presencial
Especialista em Suporte Gesto de Contas Account Support Management - Presencial
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a detailoriented and proactive Account Support Management Agent to join our team. In this role you will be responsible for assisting account managers and clients by providing daytoday support ensuring smooth operations and maintaining excellent customer satisfaction. You will act as a key liaison between our clients and internal teams helping to resolve issues track requests and improve the overall account experience.
Key Responsibilities
Provide support to Account Managers in the daily operations of client accounts.
Act as the first point of contact for client inquiries and issues.
Monitor and track account activities ensuring timely resolution of client requests.
Coordinate with internal teams (sales technical support operations) to ensure client needs are met.
Assist in the preparation of reports presentations and documentation for client meetings.
Maintain accurate records of account interactions and support history.
Identify opportunities to enhance the client experience and suggest improvements.
Qualifications :
Proven experience in customer support account coordination or a similar clientfacing role.
Excellent communication and interpersonal skills.
Strong organizational and timemanagement abilities.
Problemsolving mindset with attention to detail.
Ability to work independently and as part of a team.
Proficiency in CRM tools and Microsoft Office (Excel Word PowerPoint).
Bachelors degree in Business Administration Marketing or a related field.
Fluent in English; additional languages are a plus.
Additional Information :
- 100 Onsite Position (Vaga 100 presencial)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
