Head of Commercial ExcellenceSales Effectiveness - Canada
Head of Commercial ExcellenceSales Effectiveness - Canada
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1 Vacancy
Job Description
At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse talented people to join Alcon. As the Head of Commercial Excellence/Sales Effectiveness supporting the Canadian Commercial business through Sales Operations Customer Experience and Technology Operations you will be trusted with developing and driving successful customer operations business strategies by leading all Canadian customer interface functions and processes enabling and facilitating customers ability to do business with Alcon. This individual will not only coordinate with Finance to monitor business performance and liaise on key issues related to financial planning and budgeting but will also substantially contribute towards overall results/success of the business by assuming a critical liaison function between Sales & Marketing. This role is based in our Canadian Headquarters in Mississauga Ontario. In this role you will
- Support Senior Leadership team in driving the commercial operations and overall business strategy translated into operations in Canada and build strong network with North America and Global colleagues.
- Lead a team consisting of various operational functions while optimizing training and managing the productivity of all managers and individual contributor roles to ensure they are all capable and delivering upon the agreed objectives.
- Monitor and review business performance ensure management actions are taken to secure adherence to agreed plans and drive continuous improvement. Ensure operational efficiency and effectiveness reduce bureaucracy and optimize resource allocation and profitability. Coordinate with Finance Legal HR IT Procurement and Compliance functions to monitor overall business performance.
- Support Business Unit (BU) Heads (Vision Care and Surgical) for crossfunctional BU needs and crossfunctional special projects with a focus on sales and marketing data and analytics. Ensure crossfunctional communication and alignment to coordinate on the myriad of events and projects taking place within Canada. Play a key role in business planning forecasting management reports/presentations and overall strategic direction.
- Represent the commercial organization at a senior level and strategically oversee that all systems including SAP meet the business needs. Ensure projects drive efficiency and facilitates the growth of the business while being delivered on time and within budget. Provides creative solutions to complex issues where fundamental principles do not clearly apply or where data appears to be in conflict.
- Provide overall leadership that delivers effective innovative service delivery for Alcons Canadian customers in the Surgical and Vision Care franchises across multiple technology channels including telephony electronic data interchange ecommerce and social media. Collaborate with leaders throughout the organization to delight customers through precise of commercial and supply chain strategic initiatives.
- Manage succession plans for this position as well as all other positions within the department to ensure no interruptions to the business when openings occur and that available talent is prepared to fill the openings.
WHAT YOULL BRING TO ALCON:
- Education Minimum: Bachelors Degree (Bachelor of Commerce or )
- Preferred: Advanced degree e.g. MBA or MSc
- Minimum: 7 years in Medical Device Pharmaceutical or similar highly regulated industry (Preferably Ophthalmic/Optical)
- Minimum: 5 years sales operations experience
- Minimum: 5 years people leadership of large teams across competencies demonstrated development and succession planning.
- Travel Requirement: National & International Travel. US & European for training & conferences 1015
- Language: Advanced English (verbal & written)
- Good working knowledge of industry dynamics and trends relevant product knowledge
- Ability to champion and lead change
- Proven experience leading digital marketing/transformation initiatives
- Ability to build and influence productive partnerships
- Ability to plan manage and execute multiple projects with conflicting deadlines
- Proficient in coaching and ability to provide feedback to key stakeholders.
- Computer/System Requirements: IT System/Finance Systems/Salesforce and infrastructure (SAP Aspire Financial database) SFDC Microsoft Office Suite (i.e. Excel Word Power Point Outlook) SAP Envision Tableau Pitcher MS ACCESS VBA for Excel Cognos PowerPlay and major industry data programs e.g. IMS Brogan AC Nielsen
HOW YOU CAN THRIVE AT ALCON:
- Engage in Alcons mission to provide toptier innovative products and solutions to enhance sight & improve lives.
- Grow your career and utilize your leadership expertise in a highly collaborative and diverse environment
- Alcon provides a robust benefits package including health life retirement paid time off and much more!
Alcon Careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us if you are contacted for a job interview.
Required Experience:
Director
Employment Type
Full-Time
