Technical Escalations Engineer 2 SaaS - NYC
Technical Escalations Engineer 2 SaaS - NYC
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Salary Not Disclosed
1 Vacancy
Job Description
The Team
At Datadog we dont just support our products we master them. As Datadogs inhouse product experts the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers from the worlds most innovative startups to the largest enterprises to harness the full power of Datadogs platform ensuring their growth reliability and performance.
Through deep technical expertise relentless problemsolving and exceptional customer engagement we educate guide and troubleshoot delivering highimpact solutions that shape the customer experience. Whether through handson technical call indepth fact findings meeting or complex investigations we set the gold standard for technical excellence and customer advocacy.
As part of our TEE team youll tackle the most challenging technical problems collaborate directly with Engineering and Product to refine and evolve our platform and mentor teams worldwide elevating the technical bar at every level. This is not just a support role; this is a careerdefining opportunity to push boundaries grow as an expert and make a tangible impact on both our customers and Datadogs future.
At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them.
The Job
Join a team of elite problemsolvers from diverse backgrounds engineers innovators and technologists united by a passion for tackling complex challenges the right way. We dont just fix problems we redefine solutions.
As part of the Technical Escalation Engineering (TEE) team youll operate at the heart of Datadogs ecosystem working at the intersection of Technical Solutions Engineering Product and our Customers. Every challenge you take on will directly impact the performance scalability and success of both our clients and our platform. Youll be in an environment that moves fast challenges you daily and rewards curiosity ownership and technical excellence.
This is your chance to shape the future of observability and security driving innovation mentoring teams and influencing product direction while witnessing your expertise make an immediate and lasting impact. If youre ready to elevate your career and push technical boundaries this is where you belong.
You Are:
- Familiar with SaaS platforms and how they integrate with observability tools through APIs webhooks OAuth flows and thirdparty apps.
- Comfortable debugging issues around event ingestion webhook failures auth errors misconfigured scopes or broken integration payloads.
- Experienced with REST APIs payload formats (JSON) tokens/keys and security best practices around app connections and identity federation.
- Curious and methodical able to piece together integration flows across platforms like GitHub Slack Jira Okta and more to understand root causes.
- Customerfirst and driven to help teams connect their operational tools to make their workflows smarter faster and more resilient.
You Will:
- Become the technical point of contact for SaaS and Web Integrations within the Technical Solutions team specializing in external systems that power Datadogs workflows.
- Work with SaaS providers like Servicenow Cloudflare Snowflake and their APIs
- Lead investigations into failed integrations webhook delivery issues broken user mappings misfiring automations or missing thirdparty data.
- Collaborate with Product Engineering and partner teams to escalate bugs validate fixes and shape the roadmap for a seamless integration experience.
- Build reusable tools diagnostics and internal guides to help TSEs support integrations confidently and independently.
- Train and enable the global Solutions team with best practices for API troubleshooting OAuth setup and securing workflows between Datadog and thirdparty services.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Bonus points
- CS or Engineering majors
- Active contribution to opensource projects (code bug reports etc. and the Engineering Community (Meetups etc.
- Experience using Zendesk Jira Confluence or similar softwares
Employment Type
Full Time
