Technical Implementation Associate
Technical Implementation Associate
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Job Description
Step into the future of payments technology as a Technical Implementation Associate with our Technical Implementation team! In this role youll lead client consultations manage integration projects and drive special initiatives. As the goto expert for implementation youll provide technical guidance and oversee card transaction testing ensuring seamless client experiences.
With your expertise in credit card processing platforms youll collaborate with clients to understand their needs and offer strategic payment solutions. Youll manage project timelines ranging from 45 days to over 6 months thriving in a fastpaced environment.
Bring your technical prowess and passion for client support to our team and help shape the future of payments technology. Join us and make a difference today!
Job responsibilities:
- Act as the primary technical resource for client implementations for midsized merchants and thirdparty integrators.
- Advise clients of Chase on supported connectivity options communication protocols transaction record formats and functionality related to product offerings.
- Complete integration testing requirements to ensure the clients software integration meets all product and service requirements for feature sets connectivity industry and regulation standards.
- Analyze data transmitted to the Chase test hosts or selftesting tool and communicates results to clients.
- Manage the interactive process of issue diagnoses/fixes with the client in a timely and professional manner. This may include technical conference calls with clients integrators resellers hardware vendors card brands and other internal Chase teams depending on the circumstances.
- Act as the key point of contact for successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
- Mentor analysts and collaborates with new and existing employees working with clients on integration projects.
- Partner with sales consultants and/or other subject matter experts on client conference calls requiring advanced technical consultation.
Required qualifications capabilities and skills:
- Minimum of 3 years of work experience in a technical role within the credit card payment processing industry.
- Minimum of 5 years of experience in a technical role including but not limited to networking technical support quality assurance sales engineering or business analysis.
- Minimum 2 years diagnosing complex issues in applications data messages network connectivity.
- Minimum 1 year of connectivity knowledge (i.e. MPLS VPN Internet and Cloud) and protocol knowledge (i.e. TCP/IP SFTP HTTPS).
- Experience interpreting technical specifications indepth understanding of how to read and interpret technical product specifications (transaction and filebased specification).
- Understands the importance of following standard operating procedures and quality control guidelines; continuously strives to improve performance.
- Proactively approaches learning about new products within Chase merchant services and works towards competency in multiple Chase processing platforms.
- Demonstrates strong analytical skills and resourcefulness when working through client issues while progressively anticipating problems and identifying risks.
- Works with low to moderate supervision effectively prioritizing tasks and dealing with escalated business situations to drive positive outcomes.
- Welldevelops organizational skills with a passion for taking ownership of assigned cases and providing worldclass client support while strongly collaborating as a team player.
- Maintains a professional demeanor and polished communication skills to effectively deal with clients and escalations capably working in an extremely fastpaced highpressure environment.
Preferred qualifications capabilities and skills:
- College Degree
- Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/applications
Required Experience:
IC
Employment Type
Full-Time
