CRM Business Analyst R-17569
CRM Business Analyst R-17569
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6000 people in 31 countries we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a futureready company come join us! Learn more at dnb/careers.
About us
Life here at Dun & Bradstreet is changing for the better. With almost two centuries of experience and a new modern vibe work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. Were wildly passionate about our purpose and it has us evolving everything we do from how we engage with our customers to how we energize one another. So if you thrive in a fluid agile culture but want the solidity of a storied and commanding brand come join us!
About the role
As we continue to grow and transform our Sales Operations team is now looking to bring onboard a CRM Business Analyst. This role will primarily work with Salesforce across the Northern European region to drive CRM development alignment and best practice. This position will be responsible for analyzing challenging and supporting the business requirements as well as overseeing implementations from a commercial and system perspective. In this role you will do analysis of the CRM usage and continuously work on ways to improve to drive simplicity and system hygiene. The postholder will support various functions that has a CRM dependency with the business requirements but then also for sales specifically act as a process manager around the development. This position will work across the Northern European region however will coordinate closely with other regions to make sure we are aligned in policy and best practice across D&B.
Key responsibilities
- Be responsible for the planning and prioritization of business requirements being developed in Northern Europe
- Develop and maintain a best practice strategy in how to work within the CRM
- Hold together regional structure in the CRMs to make sure we follow business policies and framework
- Identify technical gaps as well as process gaps in order to proactively find improved solutions
- Collaborate closely with other Sales Operations colleagues and different functions
- Act as the regional lead for CRM maintenance and structure
About you
- Bachelors degree in Business Economics Data Analytics Information Systems or a related field
- Experience of working as a business analyst having processes awareness and ability to connect the dots
- Good understanding of CRM systems and the internal policies and processes in order to find synergies and the best solution supporting business to grow
- Proactive detailminded analytical stable and independent
- Proficiency in Microsoft Office Suite skills and preferably also JIRA
- Be a problem solver curious and be inspired to take action. This role requires an ownership mindset and someone who will seek ways to collaborate and connect with people and teams in support of driving success
- Professional fluency in English is essential for this role a Nordic language is helpful but not a must!
Why Join Us
Does this role sound like a great opportunity but youre not sure about making a move We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Sweden include:
Two paid volunteer days to contribute to causes in your community
A paid day every year to use for your health and wellness
Instead of half days before public holidays you will have 4 additional full days a year for you to use to celebrate what is meaningful to you
Annual wellness/sport benefit
Collective agreement pension insurance and parental pay allowance
Access to free services providing support and counselling
Flexible working arrangements and hybrid work arrangement for most roles
New Office Location
Our office is currently located in Solna however we are very excited to be moving to a beautiful new location in central Stockholm at the end of 2025. Our future address will be Fleminggatan 14 in Kungsholmen just a short walk from Stockholm Central Station.
Whilst some roles do have certain requirements which are essential we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements we would still love to hear from you!
All Dun & Bradstreet job postings can be found at and Official communication from Dun & Bradstreet will come from an email address ending in @dnb.
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Required Experience:
IC
Employment Type
Full-Time
Key Skills
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