Change Analyst
Change Analyst
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Job Description
Position Summary:
The primary function of role will include managing changes to business processes systems and technology. This individual will play a key role in helping projects (Transformation initiatives) meet business and schedule objectives. The individual will work to drive faster adoption greater utilization and higher proficiency on the changes impacting the organization such that business results are achieved.
Key responsibilities:
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Responsible for managing the implementation of agreed Continuous Improvements & Projects
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Responsible for ensuring that each program is supported by success criteria processes ROI comprehensive briefings appropriate training material Post Implementation Review
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Responsible for ensuring smooth roll out of process changes / systems to the business
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Responsible for ensuring that all stakeholders are up to speed involved on the project / changes through structured communication
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Conduct Testing / Pilots for all new processes
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Update and maintain Knowledgebase and other tasks
Skills we are looking for:
Education
Graduate
Must Have
3 years of experience with minimum 1 yr of Change / Project Management experience in a Contact Centre
Good knowledge of MS Office with excellent presentation skills
Use various formats to articulate data based on the audience
Excellent communication and interpersonal skills
Great attitude that enjoys working in a team environment
Ability to organize and prioritise tasks and manage time efficiently
Nice to Have
Trained in Prince2 / PMP / Six Sigma (certification added advantage)
Experience using MS Project MS Visio or equivalent
Employment Type
Full Time
