Application Support Engineer
Application Support Engineer
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Job Description
Application Support Engineer
- Additional oncall allowances on a rotating roster
- Working onsite with our customer directly supporting a critical decisionmaking capability
Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.
Your New Role and Responsibilities
Provide systems administration monitoring and Level 2 and Level 3 ITSM support for mission system applications and development centre software tools. Provide technical support and troubleshooting of technical issues and ensure continual operations of services to meet required KPIs. Interact with users other service providers and evaluate vendor products.
- Provide systems administration monitoring and Level 2 and Level 3 technical support;
- System monitoring and reporting including ongoing process improvements to enhance operational availability and reliability;
- Completing incident ownership including triage investigation escalations and post incident follow up;
- Performing rootcause analysis of application related issues and recommend solutions liaising with other ITSM service towers and end users as required;
- Installation/deployment of software updates patches and fixes in line with procedures and processes including change management; and
- Creating and maintaining system and operational documentation including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk
What Youll Bring to Make An Impact
At least a Bachelors degree from an accredited institution in Computer Science Information Technology or a related discipline or equivalent experience/combined education with relevant ITIL based service operations related working experience and specialised training that is commensurate with the assignment.
Experience
Coupled with your education and practical experience you will demonstrate a proactive approach with the ability to understand the business identify issues and develop relationships to achieve the companys objectives. You will also have:
- 5 years of experience with application troubleshooting diagnosing testing and resolving customer issues
- Windows server and Linux administration skills
- Knowledge of networks network protocols and tools
- Experience with scripting languages and task automation
- Experience working with software development teams and understanding of the Software Development Life Cycle
Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.
This role does require the successful applicant to be an Australian Citizen and bewilling to obtain and hold a NV2 security clearance.
Diverse Team Members Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.
Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.
Next Steps
To apply for this role follow the links or apply via our Careers page.
Recruitment process 1 virtual face to face interview background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
