Customer Service Engineer - Sr
Customer Service Engineer - Sr
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Job Description
About Us
Spellman High Voltage Electronics Corporation a family owned business for over 75 years takes pride in powering progress in health security and quality of life. We are key partners with the worlds leading medical devices semiconductor scientific analytics and industrial systems manufacturers. When they want to push the limits of whats possible with high voltage applications they turn to us to make it happen.
While Spellman is not a household name our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America Europe and Asia we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around the world by designing and producing the products they need to power progress.
Kundendienstingenieur Sr
Der Service und die Reparatur von Produkten die von Kunden zur Reparatur/Neukonfiguration/Aktualisierung Fehlersuche Ursachenermittlung und Nacharbeit zurckgegeben dass geeignete Korrekturmanahmen eingefhrt werden um ein erneutes Auftreten von Fehlern zu verhindern.
Kundendienst und Support
Bereitstellung von Feedback fr Kunden zu Retourenanalysen und Verbesserungsplnen
Reklamationsbearbeitung und Dokumentation
Durch Fehlersuche und Analyse der Retourendaten wird sichergestellt dass Korrekturmanahmen umgesetzt werden um ein erneutes Auftreten zu verhindern
Prfung und Konfiguration von Ersatzgeneratoren und komponenten
Montage und Konfiguration von Systemen
Bearbeitung von Retouren und kontaminierten Produkten
Untersttzung bei Reparaturen und Wartung
Technische Betreuung und Schulung von Kunden und Vertriebspartnern (Servicetechniker)
Bereitstellung und Konfiguration von Ersatzteilen
Dokumentation der Serviceaktivitten ggf. auch Anpassung der Produktentstehungsdatei (DHR)
Entscheidung ber Verwendung / Verschrottung von Kundenretouren (Generatoren Platinen Komponenten)
Einhaltung der Gesundheits und Sicherheitsvorkehrungen des Unternehmens sowie anderer Unternehmensrichtlinien oder vorschriften
Fhigkeiten Wissen und Erfahrung
Nachgewiesene umfangreiche Erfahrung in einer hnlichen Position und Kenntnisse ber Hochspannungsprfmethoden
Fhigkeit bei Bedarf andere Abteilungen und externe Kunden/Lieferanten zu koordinieren
Kenntnisse ber aktuelle Komponenten und Technologien
Fhigkeit unter Druck in anspruchsvollen Zeitvorgaben zu arbeiten
Computerkenntnisse einschlielich Microsoft Office
Gutes Teammitglied mit der Fhigkeit mit Mitarbeitern auf allen Ebenen innerhalb des Unternehmens zusammenzuarbeiten
Starke interne und externe Kommunikationsfhigkeiten
Senior Customer Service Engineer
The service and repair of products returned by customers for repair/ reconfiguration/ updates fault finding root cause and appropriate corrective actions are introduced to prevent failure reoccurrences.
Customer service and support
Providing customers with feedback on returns analysis and improvement plans
Complaint processing and documentation
Through fault finding and analysis of returns data ensure corrective actions are implemented to prevent reoccurrence
Testing and configuration of replacement generators and components
Assembly and configuration of systems
Processing of returns and contaminated products
Support with repairs and maintenance
Providing technical support and training of customers and sales partners (service technicians)
Provision and configuration of spare parts
Documentation of service activities where available also adaptation of the product creation file (DHR)
Decision on use / sping of customer returns (generators circuit boards components)
Complying with Company health and safety arrangements and other company policies or regulations
Skills knowledge and experience
Proven significant experience in a similar position and knowledge of high voltage test methods
Ability to coordinate other departments and external customers/suppliers if necessary
Knowledge of uptodate components and technology
Ability to work under pressure to demanding time scales
Computer literate including Microsoft Office
Good team member with the ability to work with personnel at all levels within the Company
Strong internal and external communication skills
We at Spellman High Voltage Electronics Corporation believe that each individual is entitled to equal employment opportunities without regard to race color creed gender sexual orientation gender identity marital status national origin age veteran status or disability. The right of equal employment opportunity extends to recruiting hiring selection transfer promotion training and all other conditions of employment. To request accommodation related to disabilities please email us at or call
Note to Recruiters and Placement Agencies: Spellman High Voltage Electronics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Spellman High Voltage Electronics employee. Spellman High Voltage Electronics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Spellman High Voltage Electronics and will be processed accordingly.
Employment Type
Full-Time
