ServiceNow DeveloperConsultant

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and realtime response. We also improve existing products and introduce new functionalities so that applications can advance in parallel with our clients growth. We repair keep our fingers on the pulse create CR document and sometimes teach our clients employees. The better we work the less you notice us. Plus we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

Your future role:

• Designing and configuring ServiceNow applications according to business requirements including creating custom applications modules workflows and integrations with other systems

• Implementing and optimizing ITSM ITOM SIR CSM ITBM or other ServiceNow modules (e.g. HR Security Operations)

• Collaborating with business and IT teams to identify requirements analyze needs and tailor ServiceNow platform solutions to specific business processes

• Participating in the entire project lifecycle from requirements analysis through design and configuration to testing deployment and postimplementation support

• Creating and updating technical and functional documentation related to projects carried out on the ServiceNow platform

• Proactively solving problems and ensuring high availability and optimal performance of the ServiceNow system

• Implementing ServiceNow integrations with other business systems and ITSMclass systems using APIs MID Server Web Services (REST/SOAP)

• Supporting training activities and knowledge transfer to teams and clients.

Apply if you have:

• Minimum 23 years of experience working as a ServiceNow Developer or Consultant covering the full cycle of application and business process implementation on the ServiceNow platform

• Proficiency in working with the ITSM module and at least one of the other ServiceNow modules such as ITOM SIR CSM ITBM HR or Security Operations

• Ability to write JavaScript scripts including Script Includes Business Rules Client Scripts UI Actions as well as knowledge of Flow Designer and Workflow Engine

• Knowledge of integration with external systems using REST SOAP MID Server JDBC LDAP and other technologies

• Ability to manage configuration and administration of the ServiceNow instance including user management permissions and service catalog

• Holding ServiceNow certifications (e.g. Certified System Administrator Certified Application Developer ITSM Implementation) will be an additional advantage

• Ability to analyze business requirements and effectively communicate with various stakeholders both technical and nontechnical

• Familiarity with working in an Agile/Scrum environment

• Very good command of English both spoken and written

• Knowledge of German will be an additional advantage.

By joining us you gain:

• Work flexibility hybrid working model flexible start of the day workation sabbatical leave

• Development and upskilling our full support during onboarding process mentoring from experienced colleagues training sessions workshops and conversations with native speaker

• Wide medical and wellbeing program a medical care package (incl. freedom of treatment physiotherapy discounts on dental care) coaching mindfulness sessions psychological support education through dedicated webinars and workshops financial and legal advice

• Possibility to create your individual benefits package a.o. lunch pass insurance packages concierge veterinary package for a pet massages) and access to a cafeteria vouchers discounts on IT equipment and car purchase

• 3 paid hours for volunteering per month

• Additional paid Birthday Day off

• And when you start enjoying PwC as much as we do you may recommend your friend to work with us.

Recruitment process:

• Apply

• Have a short phone conversation with our Recruiter

• Lets get to know each other better during the interview.

Should you have any questions please do not hesitate to reach out to us:

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