Associate Director - Program Manager (ServiceNow)
Associate Director - Program Manager (ServiceNow)
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Job Description
Are you ready to step into a strategic role thats as dynamic as it is impactful Were searching for an exceptional Program Manager to take the helm of our ServiceNow initiatives and beyonddriving transformative programs that propel our organization to new heights! This isnt just about managing projects; its about inspiring a team of talented project managers thinking big picture to align technology with our boldest ambitions and delivering results that redefine whats possible. Youll be the visionary force behind our ServiceNow implementations upgrades and enhancements with an understanding of the strategic vision the business transformational impacts. Self-motivated and forward-thinking youll thrive in a fast-paced environment rallying cross-functional teams anticipating challenges and seizing opportunities to innovate. From steering ServiceNow success to shaping enterprise-wide strategies youll be the go-to leader who doesnt just get things doneyou make them legendary. Our ideal fit is someone who can lead across an organization and has the soft skills to communicate a vision across IT and the business.
Major Tasks:
- Understand organizational needs and contribute to the ServiceNow roadmap and rally the crew to deliver mind-blowing programson time on budget and beyond expectations!
- Dream big and craft program plans that tie ServiceNow magic to our business goalsthink ITSM ITOM CSM and more.
- Lead a squad of superheroesdevelopers admins testers and change champsto crush it on every project.
- Champion organizational change by designing strategies that inspire teams to embrace new processes tools and ways of working with enthusiasm.
- Scope out requirements with stakeholders turning their what ifs into heck yeahs with killer solutions.
- Keep the energy high and the chaos lowmanage risks timelines budgets and resources like a pro.
- Partner with execs business leads and IT rockstars to align ServiceNow initiatives with our grand vision.
- Drive the full program lifecyclekickoffs sprints testing go-lives and victory laps that leave everyone cheering.
- Amp up adoptionwork with change managers to get teams hyped and ready to roll with new capabilities.
- Lead change communication effortscraft messages that spark excitement and clarity across all levels of the organization.
- Oversee training initiatives that empower employees to thrive through change ensuring seamless transitions.
- Anticipate resistance to change and flip it into opportunityusing your influence to foster a culture of adaptability and growth.
- Track the winsreport progress metrics and ROI to leadership with swagger and clarity highlighting change success stories.
- Stay plugged into ServiceNows latest tricks and trendsbringing fresh ideas to keep us cutting-edge.
- Facilitate cross-functional workshops to align teams break down silos and ignite a shared vision for change.
- Act as a change evangelistcoaching leaders and project managers to lead by example and drive transformation from the top.
- Celebrate every milestonebecause every step toward ServiceNow greatness and organizational change deserves a shoutout!
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Qualifications :
- A bachelors degree in IT business or something equally impactful
- 5 years in true program management leading tech and business-related projects with a weve got this vibe.
- Documented experience with scaled Agile frameworks (SAFe LeSS)
Required:
- Experience leading at least 2-3 full lifecycle ServiceNow implementations across multiple modules (ITSM CSM SPM)
- Demonstrated experience with program governance and benefits realization methodologies
- Proven track record presenting to and influencing C-level stakeholders
- Experience managing cross-functional teams and coordinating dependencies across multiple workstreams
- Organizational skills are on point youll be leading multiple programs and projects at the same time.
- Ability to translate technical concepts to business value for diverse audiences
- Experience managing vendor relationships and ServiceNow partner ecosystems
Preferred:
- Local to the Raleigh area
- Advanced certifications such as:
- PMP (Project Management Professional)
- PMI-PgPM (Program Management Professional)
- SAFe Program Consultant
- ServiceNow certs are a major flex
- ServiceNow Certified Admin (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
Additional Information :
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
