Compliance Manager
Compliance Manager
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Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
Were looking for a Compliance Manager to lead compliance and quality assurance initiatives. In this role youll ensure regulatory adherence identify and mitigate risks oversee auditing processes and work closely with internal stakeholders to safeguard our business. Your expertise in compliance risk management and regulatory frameworks will be crucial in maintaining operational integrity and driving a culture of compliance.Salary
Location Anderston House 389 Argyle St Glasgow G2 8LR
Work pattern Hybrid at least 2 days per week onsite
What Youll Do:
Continuously assess and improve the compliance framework ensuring alignment with industry best practices and evolving regulations.
Serve as the primary point of contact for regulatory authorities clients and industry bodies fostering transparent communication and compliance.
Oversee complaint management processes ensuring timely responses and accurate recordkeeping.
Conduct research and provide recommendations to business units and senior leadership on regulatory updates through newsletters memos and presentations.
Lead governance risk and compliance reporting chairing monthly compliance risk meetings.
Promote a culture of integrity by embedding ethical and regulatory awareness into daily operations.
Design and deliver compliance training programs tailored to different roles regulatory updates and risk areas.
Manage the companys risk framework proactively identifying and mitigating compliance risks.
Oversee the Quality Assurance team to ensure adherence to call quality standards and continuous improvements based on regulations and client expectations.
What Were Looking For:
Education & Experience
High School Diploma or Equivalent (College Diploma or University Degree preferred).
Minimum of three years of experience in a compliance role with prior management experience.
Previous experience in a Compliance Manager role is highly desirable.
Prior experience of Consumer Duty and FCA.
Prior experience of Data Protection and GDPR.
Key Competencies
ProblemSolving & Critical Thinking Ability to analyze issues identify risks and develop effective solutions.
Strategic Thinking Understands organizational goals and aligns compliance strategies accordingly.
Influencing & Leadership Ability to drive compliance initiatives mentor teams and engage stakeholders.
Risk Management & Accountability Proactively assesses and mitigates compliancerelated risks while maintaining high ethical standards.
Decision Making Makes wellinformed timely decisions even in highpressure situations.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
TeamOriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
StateoftheArt Offices: Work in our modern wellequipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Manager
Employment Type
Full-Time
