Front Office Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Providing engaging sincere personalized service is one of the ways our Colleagues are turning moments into memories for our guests at Raffles Makkah Palace. Be a proud ambassador for your hotel as a Front Office Agent where the warm and efficient service you offer our guests makes them feel welcome at checkin valued at checkout and always at home.
Reporting to Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
- Upon check in register guest assign rooms and assist guests in completing the registration cards.
- Accommodate special requests whenever possible.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guests method of payment and follow established creditchecking procedures or refer cash handling payment to cashiers.
- Upon departure of guests process the guest check out procedures.
- Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner whether by telephone or in person provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box handling messages or dealing with a complaint.
- Coordinate room status updates with the housekeeping department by notifying them of late checkouts early checkins and special requests.
- Possess a working knowledge of the room reservation procedures.
- Committed to the grooming policy front office code of ethics health & safety regulations.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow all safety policies.
- Other duties as assigned.
Qualifications :
- High school diploma or suitable equivalent
- Previous experience in the same role in a luxury hotel is preferred
- Wellgroomed professional appearance
- Outstanding written and verbal communication skills
- Physically agile and able to stand for extended periods
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
