Support Agent II
Support Agent II
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1 Vacancy
Job Description
The Support Agent will serve as a key point of contact for supportrelated issues. The ideal candidate will have exceptional customer support skills sound technical acumen and the ability to communicate effectively with educational staff via phone email chat and virtual meetings.
In addition to demonstrating technical skills in all types of devices we require experience in efficiently guiding others to successfully use onlinebased education solutions over the phone email and virtual meetings. Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing fastpaced environment. Manage multiple new tickets in your queue while also handling updates from clients on existing issues.
In this role as a Support Agent you will:
- Resolve routine as well as complex problems and effectively communicate solutions or requested customer information.
- Respond to customer queries(both internal and external) within timelines through various modes(e.g. calls chat email).
- Proactively analyze customer needs and consult with relevant departments as necessary.
- Troubleshoot complex customer issues on supported operating systems and browsers.
- Support internal and external projects by working collaboratively in teams and committees.
- Maintain expected levels of representative metric goals; Adhere to case management guideline.
- Assist and support early career team members and new hires as required.
Qualifications :
For the role of Support Agent you should have:
- A high school diploma or GED with 1 years of customer support experience preferred OR an equivalent combination of education and experience.
- Working knowledge of the Microsoft Office Suite (e.g. Outlook Word PowerPoint Excel) and other computer applications.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Hourly Range: $18.46$25.40 This range is based on national market data and may vary by experience and location.
Benefits for eligible employees include:
- World Class Health Benefits: Medical Prescription Dental Vision Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave 20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Wellbeing and Employee Assistance Programs
Frequently cited statistics show that some women underrepresented individuals protected veterans and individuals with disabilities may only apply to roles if they meet 100 of the qualifications. At Renaissance we encourage all applications! Roles evolve over time especially with innovation and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term condition or privilege of employment based on race color religion sex sexual orientation gender identity or expression age disability military or veteran status marital status or status of an individual in any group or class protected by applicable federal state or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process please contact Talent Acquisition.
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance visit: Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
