Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage all incoming booking inquiries ensuring accurate input of details and maximizing occupancy across the Auckland Airport Precinct.
- Provide professional friendly and knowledgeable support to guests travel agents and corporate clients.
- Upsell room types packages and services while adhering to pricing strategies and set rates.
- Ensure all guest information preferences and booking details are correctly recorded in the Property Management System (PMS)
- Communicate guest requests and special requirements to Front Office Housekeeping and Food & Beverage teams for seamless service.
- Keep up to date with reservation systems loyalty programs promotions and brand standards to enhance guest experiences.
Qualifications :
You will be:
- Highly organized and detailoriented ensuring accuracy in reservations and guest information.
- A proactive problem solver handling booking inquiries modifications and challenges with confidence.
- Adaptable and resilient thriving in a fastpaced multiproperty environment.
- Customerfocused and engaging building rapport with guests and clients to enhance their experience.
- A strong communicator effectively liaising with internal departments and external partners.
- Motivated to learn and grow staying updated on systems promotions and brand standards.
Additional Information :
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits including discounted Food & Beverage Accommodation Worldwide
- Accors referafriend bonus
- Meals on shift
- Paid Parking at Park & Ride
- Paid Birthday Leave
- Paid Wellness Leave
- Refer a Friend Incentive
- Accors Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
