Customer Service Representative
Customer Service Representative
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Job Description
Overview
Our Contact Center located in Syracuse NY has several openings for Customer Service Representatives. Under moderate supervision of a Contact Center Supervisor this position is accountable for handling inbound customer service calls including delivery and service requests sales leads account inquiries payments and customer complaints. All calls are to be handled in a manner that is consistent with company standards for customer satisfaction quality and efficiency.
Responsibilities
- Professionally handle incoming calls assessing the callers needs to achieve satisfaction (Payment Sales Lead Phone Order Emergency Delivery/Service Hazardous Customer Service).
- Provide accurate and relevant information using reference materials and tools.
- Accesses company databases and job aids to insure accurate call handling.
Record details of caller contact and actions taken.
- Accurately processes customer payments.
- Maintains an indepth knowledge of contact centers policies and protocols.
- Adheres to standards for call quality to achieve and maintain job certification requirements.
- Adheres to established CSR standards for Quality Productivity Attendance and Shared Values.
Shift differentials may apply
Ability to work weekends
Why join the Suburban Propane team Because we care about the physical mental and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
- Medical dental and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- A new employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts and more!
For eligibility and a full list of our benefit offerings please visit: .
$16.00 $18.00 an hour (dependent on experience)
This position may be eligible for overtime pay based on business needs
Qualifications
- High School diploma or equivalent
- One year customer service experience preferred call center experience a plus
- Must successfully complete certification requirements
- Project a strong willingness to assist customers
- Ability to multitask (Talk with caller while navigating computer).
As part of our preemployment hiring process background checks and drug screens are performed.
Applications will be accepted until the position is filled.
Suburban Propane Partners L.P. (Suburban Propane) is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany New Jersey Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane renewable propane renewable natural gas (RNG) fuel oil and related products and services as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives servicing the energy needs of approximately 1 million residential commercial governmental industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: 1 Suburban Commitment showcasing Suburban Propanes nearly 100year legacy and ongoing commitment to the highest standards for dependability flexibility and reliability that underscores Suburban Propanes commitment to excellence in customer service; 2 SuburbanCares highlighting continued dedication to giving back to local communities across Suburban Propanes national footprint; and 3 Go Green with Suburban Propane promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative renewable energy alternatives. For additional information on Suburban Propane please visit .
Its an amazing time to become a part of our team as we expand our national footprint and
make strides toward a sustainable clean energy future!
At Suburban Propane we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race religion color creed national origin ancestry age gender sex pregnancy sexual orientation gender identity gender expression marital status physical or mental disability medical condition genetic information military or veteran status or any other classification protected by law.
For more information about our hiring process please visit: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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