Group Billing and Compliance Supervisor

Vacancy: Group Billing and Compliance Supervisor:

A position for a Group Billing and Compliance Supervisor has become vacant within the Billing Department. The Main purpose of the position compliance with regard to the overall Billing of the Fidelity Security Services Group.

QUALIFICATION AND MINIMUM EXPERIENCE:

• Matric certificate or relevant post Matric qualification.
• At least 3 years experience in Billing on SAP (Sales and Distribution).
• Excellent knowledge of Microsoft Excel and Word.
• Experience in a senior Management role.
• Valid Drivers license and own reliable transport.
• Clear Criminal Record
• Should reside in the West Rand or Johannesburg Area.

KEY PERFORMANCE AREAS MANAGE BILLING SUPPORT AND SERVICE DELIVERY:

• Ensure the implementation of best practice guidelines that support and encourage the Groups vision and mission.
• Provide support to Executive management by ensuring that you provide accurate financial reporting e.g. increase reports.
• Manage daily billing recon to ensure all orders are processed with the 24hour allotted time frame.
• Deal with daily queries and support to the branches relating to eSales orders eService Biometrics and SAP problems not only limited to the billing department.
• Coordinate and follow up on daily billing query lists and support the payroll department with queries.
• Support the Creditors department with any queries could hinder the cash flow process by providing suitable evidence of postings/nonposting in resolution of the queries as and when required.
• Manage SAP service requests accurately without delay by ensuring an approved blueprint document is supplied and implemented to address the identified short coming. Minor SAP changes are decided upon and implemented as required. Suitable and adequate training is provided on the above implementations.
• Process all upload files (LSMW) e.g. New business Bulk terminations additional revenue charges as and when required.
• Communicate and validate upload files in QA (test environment) to obtain branch approval for upload purposes into Production.
• Communicate to the branches once uploaded into Production.
• Communicate constantly with branches addressing queries procedures or any billing related problems that branches may need assistance with.
• Check and validate daily weekly and monthly activities on the monthly todo list and action accordingly.
• Facilitate adhoc financial reports as and when required.
• Manage credit note processing by means of identifying common billing errors resulting in credit notes being processed.

KEY PERFORMANCE AREA PEOPLE MANAGEMENT AND PROJECT ADMINISTRATION:

• Manage the succession planning process within area of responsibility.
• Manage the Groups billing department by means of daily engagements query follow ups compliance checks and management of query resolutions.
• Ensure that resources are adequately trained in fulfilling their respective duties within the area of responsibility.
• Appropriate action is taken where identified gaps and training provided does not render the necessary results.
• Participate in projects as a project member to facilitate necessary implementations actions and results within area of responsibility.
• Liaise with financial managers as and when required regarding the performance of their billing agents.
• Problem solving escalation and disciplinary action where necessary.

KEY PERFORMANCE AREA COMPLIANCE AND REPORTING:

• Manage and ensure compliance with the Groups Billing procedures and policies.
• Manage the identified discrepancies where incorrect data input trends are identified.
• Facilitate manage and arrange the appropriate training to avoid reoccurrence of those trends.
• Generate and distribute weekly compliance file reports.
• Monitor status of the revenue weekly by means of generating the relevant reports.
• Escalate revenue discrepancies to the relevant branches and billing managers.
• Ensure that standard Billing procedures are adhered to by means of daily weekly and monthly compliance checks and engagements. Follow up action and feedback required to ensure proper resolution.
• Perform regular compliance checks as stipulated on the activity calendar.
• Manage the daily tasks and call ins received within area of responsibility.

COMPETENCIES:

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Investigating Issues
• Processing Details
• Giving Support
• Adjusting to Change
• Creating Innovation
• Evaluating Problems

SKILLS:

• Excellent interpersonal and communication skills.
• Ability to liaise professionally with personnel and managers at all levels.
• Strong administrative and organizational skills.
• Must have excellent follow up skills as well as a good understanding of technical systems integration.
• Ability to work without supervision under pressure and meet strict deadlines.
• Strong leadership management and time management skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.