MITS Field Engineer
MITS Field Engineer
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Description
ATTENTION:
As part of our recruiting process we require all candidates to take a short 10 minute survey which will help us understand you better. In order to be considered for this role please click on the following link and follow the directions.
At DEX we are preparing for our journey into Managed IT/Cybersecurity Services and we are excited to be building a new line of business to support our customers broader IT needs. Our core business of managing customer print and copy needs will become exponentially stronger with this new line of business.
Of course a lot goes into making that one goal a reality. We begin with respect for people. We value our customers. Without them we could not sustain a successful business. We also value our employees and their expertise. We call them we value innovation. It is the thing that keeps us and our customers competitive.
Our promise to you is that we will always remain on the cuttingedge of technology providing worldclass equipment integrated technology solutions knowledgeable (and accessible) technical expertise flexible financing and competitive pricing . . . all within reach offered by one company DEX Imaging.
If you are an IT professional who enjoys working directly with clients onsite this may be the perfect opportunity for you!
Join our team as aField Engineer in our Technology Services line of business.
The Field Engineer is responsible for all onsite technical work performed at the DEX client site. The Field Engineer works closely with centralized services (Helpdesk NOC Project Engineering) to coordinate tasks that require physical presence where clients have office locations. This position allows you to exercise highlevels customer service and technical acumen.
Job description:
- Travel to client sites to perform reactive and proactive technical support for clients and end users.
- Resolving technical issues including but not limited to:
- Microsoft Operating Systems
- Windows Server 2008/2012/2016/2019
- Workstation/ Server Hardware
- Peripheral Devices (including printers scanners etc.
- Networking Including Routers switches firewalls cloud and virtualizationbased technologies
- Common Client Server Applications
- Will be oncall as necessary
Qualifications:
- Bachelors degree in Computer Engineering Computer Science Information Systems or related technical field preferred.
- Experience resolving technical problems and troubleshooting in a clientserver environment.
- Able to achieve high levels of customer satisfaction and billable/utilization hours.
- Comfortable articulating in clientfacing situations.
- Experience working in a selfdirected selfpaced role; operating under pressure of deadlines and conflicting priorities.
- Must be knowledgeable and experienced as an engineer with the following technologies:
- Microsoftbased servers and workstations
- Active Directory
- Microsoft Office 365
- Network firewalls and managed switches
- SAN Administration
- Switching and Routing
- Backup and disaster recovery solutions
- Cloudbased technologies
- Virtualization technologies
- Cybersecurity technologies (EDR MDR Security Awareness Training etc.
- Experience in developing detailed functional specifications design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required
Employment Type
Full-Time
Key Skills
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