Senior Training Specialist
Senior Training Specialist
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1 Vacancy
Job Description
About Stitch Fix Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look and feel their best. Few things are more personal than getting dressed but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with bestinclass AI and recommendation algorithms the company leverages its assortment of exclusive and national brands to meet each clients individual tastes and needs making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix which was founded in 2011 is headquartered in San Francisco.
We are looking for bright and kind individuals who are motivated by challenge operationally savvy and energized by both personal and professional growth. As a Senior Training Specialist in our warehouse you will play a critical role in onboarding new associates driving continuous skill development and supporting the growth of over 400 team members across all warehouse departments. You will guide and coach associates to perform at their best while fostering a safe and engaging work environment. You will also be an integral part of shaping and nurturing our company cultureliving our values of Integrity Trust and Innovation every day.
If you are passionate about delivering quality and shaping the future of our team we encourage you to apply!
Youre excited about this opportunity because you will be responsible for
New Hire Onboarding & Integration
Set the foundation for success by delivering engaging handson training experiences for new associates.
Key Responsibilities:
- Facilitate inperson onboarding for new hires across all warehouse functions (binning processing picking packing) emphasizing safety quality and productivity.
- Develop and maintain onboarding checklists and milestone tracking.
- Partner with leadership to ensure new associates meet weekly productivity benchmarks and feel fully integrated into their roles.
- Track onboarding progress and recommend improvements based on associate feedback and performance.
- Act as Warehouse New Hire Onboarding point of contact in partnership with Growth & Development Onboarding Program Owner.
Associate Coaching & CrossTraining
Drive ongoing development by supporting associates in expanding their skills across departments.
Key Responsibilities:
- Provide continuous training for tenured associates to reinforce and update jobspecific skills.
- Spend the majority of time on the warehouse floor observing and coaching associates in realtime.
- Identify and reinforce positive behaviors; offer actionable feedback for improvement.
- Conduct regular checkins to assess progress and align on development goals.
- Prepare associates for crossfunctional responsibilities to support laborsharing across departments.
Training Program & Resource Development
Design and evolve tools content and processes that enable scalable highquality training experiences.
Key Responsibilities:
- Collaborate with department leaders and the Growth & Development team to create and update job aids and manuals.
- Build certification programs for each department to ensure readiness for crosstraining.
Maintain training documentation to reflect evolving processes and best practices. - Develop a Train the Trainer program to build internal coaching capacity.
- Create and manage tools that track completion of training and recertifications across departments.
Program Evaluation & Continuous Improvement
Use data and feedback to measure impact inform decisions and elevate the training experience.
Key Responsibilities:
- Analyze associate feedback and performance trends to refine onboarding and training strategies.
- Establish and monitor key performance indicators (KPIs) to evaluate training effectiveness.
- Report on associate satisfaction onboarding progress and development outcomes.
- Translate insights into actionable strategies to enhance associate performance and program quality.
Candidate Experience & Assessment Support
Support talent acquisition by delivering engaging experiences during the interview process.
Key Responsibilities:
- Facilitate onsite interview tours for associatelevel candidates.
- Partner with People & Culture and Recruiting teams to provide observational feedback.
Were excited about you because
- (Required) 2 years of experience in training and development with a focus on adult learning in an operational or warehouse environment.
- Experience in developing training materials and implementing structured programs.
- Demonstrated ability to coach and mentor employees effectively.
- Strong organizational and communication skills written and verbal with the ability to convey information clearly.
- Knowledge of productivity metrics and performance benchmarks within a warehouse environment.
- Proven ability to collaborate across departments and adapt to a dynamic work environment.
- Expertise in handson training and coaching techniques.
- Proactive problemsolving skills and resourcefulness in addressing challenges.
- Ability to take ambiguous data process and procedures to execute concise programs.
- Strong interpersonal skills with the ability to build trust and rapport with associates while maintaining confidentiality.
- High attention to detail and a commitment to continuous improvement.
- Ability to effectively manage time prioritize tasks and take initiative with minimal oversight.
- Capacity to remain on the warehouse floor for extended periods including walking up to 10 miles per day bending twisting turning and lifting up to 50 pounds.
- Comfortable working in a fastpaced and physically demanding environment.
- Flexible schedule with availability to support associates across multiple shifts including weekends.
Why youll love working at Stitch Fix...
- We are a group of bright kind people who are motivated by challenge. We value integrity innovation and trust. Youll bring these characteristics to life in everything you do at Stitch Fix.
- We cultivate a community of diverse perspectives all voices are heard and valued.
- We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
- We win as a team commit to our work and celebrate grit together because we value strong relationships.
- We boldly create the future while keeping equity and sustainability at the center of all that we do.
- We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
- We offer comprehensive compensation packages and inclusive health and wellness benefits.
We are an equal opportunity employer seeking individuals who value and will support a friendly teamoriented and drug free workplace. Applicants may be required to submit to a criminal background check and drug screen prior to commencing employment.
Compensation and Benefits
This role will receive a competitive salary and benefits. The salary for USbased employees hired into this role will be aligned with the range below which includes our three geographic areas. A variety of factors are considered when determining someones compensationincluding a candidates professional background experience location and performance. In addition the position is eligible for medical dental vision and other benefits. Applicants should apply via our internal or external careers site.
Please review Stitch Fixs US Applicant Privacy Policy and Notice at Collection here: https://stitchfix/careers/workforceapplicantprivacypolicy
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix recruiters only direct candidates to apply through our official career pages at or will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix please email .
You can read more about Recruiting Scam Awareness on our FAQ page here: Experience:
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