Senior Business Systems Analyst
Senior Business Systems Analyst
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Job Description
Harness is a highgrowth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably efficiently securely and quickly increasing customers pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build test secure deploy and manage reliability feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI CD Cloud Cost Management Feature Flags Service Reliability Management Security Testing Orchestration Chaos Engineering Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal who founded AppDynamics and sold it to Cisco for $3.7B. Were backed with $425M in venture financing from toptier VC and strategic firms including J.P. Morgan Capital One Ventures Citi Ventures ServiceNow Splunk Ventures Norwest Venture Partners Adage Capital Partners Balyasny Asset Management Gaingels Harmonic Growth Partners Menlo Ventures IVP Unusual Ventures GV (formerly Google Ventures) Alkeon Capital Battery Ventures Sorenson Capital Thomvest Ventures and Silicon Valley Bank.
Position Summary
As a Business Systems Analyst you will own the optimization and management of gotomarketing systems ensuring they align with business goals and drive operational efficiency. Well lean on your expertise to analyze recommend enhance and maintain our tech stack collaborating across teams to improve system performance automate workflows and support business growth. Youll be joining a small team of admins developers and architects to drive scale in a fast paced environment. We need someone excited to solve complex problems enable system optimization and partner with leaders across Marketing Sales and Customer Success.
Responsibilities
- Partner with Revenue Operations Sales Marketing and Customer Success teams to analyze business processes and system needs.
- Manage and optimize key business applications such Salesforce Salesforce CPQ LeanData Outreach and more.
- Gather requirements design solutions and implement system enhancements to improve efficiency and scalability.
- Develop and maintain system integrations between platforms (e.g. CRM billing marketing automation).
- Automate workflows to reduce manual effort and enhance data integrity.
- Conduct data analysis and generate reports to provide insights into system usage and business performance.
- Ensure data accuracy governance and compliance across business systems.
- Train end users and create documentation to support adoption and best practices.
- Stay uptodate on industry trends and emerging technologies to recommend improvements
Qualifications:
- 58 years of experience in business systems analysis RevOps Sales Operations or other similar roles within a B2B SaaS organization.
- Proficiency with CRM systems (Salesforce) related applications (LeanData Outreach enrichment tooling) and knowledge of CPQ and marketing automation tools.
- Strong understanding of system integrations and data workflows (e.g. APIs middleware ETL processes).
- Experience with process automation tools (e.g. Zapier Workato Tray) is a plus.
- Excellent analytical and problemsolving skills with a datadriven mindset.
- Strong communication and stakeholder management skills with the ability to translate business needs into technical requirements.
- Experience with SQL reporting tools or data visualization (Tableau Looker) is a plus.
Work Location
- hybrid inoffice (San Francisco Boston or NYC)
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business TimesFastestGrowing Private Companies in the Bay Area
- Forbes 2024 Americas Best Startup Employers
- SF Business Times 2024 Fastest Growing Private Companies Awards
- Fast CoBest Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @harness. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website or you can contact your local law enforcement agency.
Required Experience:
Senior IC
Employment Type
Full Time
