Part-Time Learning Resource Technician Windsor Campus

Work Hours:Various work shifts available to provide coverage in the Learning Commons during hours of operation including opening and closing times. During the semester multiple shifts are scheduled within the hours 7:30am 8:00pm.

Job Duties:

Tech Desk Support:

• Monitor and manage the Learning Commons TechDesk.

• Assist with device checkout/checkin and collection.

• Answer questions and resolve basic academicresource inquiries referring to other departments as necessary.

• Perform various administrative tasks such aspassword resets account creation and maintenanceof library services and resources.

• Provide a consistent welcoming presence forstudent technology and academic resource support questions and consultation through inpersonphone email and virtual communications.

• Monitor operations of the Learning Commons Tech Desk for all open hours including in person and virtual services days evenings and/or weekends including assisting with checkout/checkin of items receiving and forwarding requests for materials. Provide technology assistance and help students with basic academic resource questions.

Digital Literacy Support:

• Provide individual and group digital literacy assistance including ondemand assistance and workshops.

• Create maintain and promote digital literacy materials.

• Assist students in navigating and utilizing instructional technologies and their student accounts.

Resource Promotion:

• Create materials and opportunities to promote awareness of Learning Commons resources and services.

Technology Maintenance and Inventory:

• Maintain and update labs and circulating technology including laptops tablets and eReaders.

• Diagnose and resolve hardware and software issues on lab computers printers scanners software systems network access and circulating technology (laptops tablets eReaders).

• Work with Aims IT departments to resolve account inventory and infrastructure issues.

• Reimage and reset devices as needed.

• Manage technology inventory ensuring accurate records and timely replacement.

• Prepare technology for checkouts and events including semester and shortterm use including setting up equipment and troubleshooting issues.

• Respond to and resolve tickets through Aims Web Helpdesk.

Minimum Qualifications:

• Associate s degree in a relevant field (e.g. education technology communication) or an equivalent combination of education and/or work experience.

• Experience with basic computer hardware and software troubleshooting.

• Strong communication and interpersonal skills.

• Ability to handle confidential information.

• Flexibility to work various shifts and locations.

Preferred Qualifications:

• Community college work experience.

• Library experience including familiarity with Integrated Library Systems.

• Advanced technical skills including software and device maintenance.

• Bilingual (English and Spanish).

All Applicants:

• Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the Work Experience section on your job application. We evaluate your experience based on this information.
• Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary.
• Be sure to upload all the required documents listed at the above in Additional Job Description section. This can be uploaded as part of your application materials in the My Experience section. If there are missing documents your incomplete application will not be considered. Per the Colorado Job Application Fairness Act you may redact information that identifies age date of birth or dates of attendance at or graduation from an educational institution.