Reservations Revenue Manager
Reservations Revenue Manager
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Job Description
Reservations & Revenue Manager
Reservations & Revenue Manager at Fairmont Palliser will oversee booking operations for the hotel. Their primary responsibilities include managing reservations optimizing room occupancy handling guest inquiries leading a team in ensuring a seamless booking experience. They coordinate with sales and front desk teams to maximize revenue and customer satisfaction.
- Supervise daily operations of the reservations office under the guidance of the Director and Revenue Management.
- Oversee convention and corporate group blocks maintaining accurate documentation of all correspondence.
- Monitor group attrition deadlines with structured followups at 90 60 45 and 30day intervals.
- Train coach and mentor reservations agents conducting regular performance evaluations.
- Ensure adherence to Fairmont Hotels reservation office standards and operating procedures.
- Complete group block forms and coordinate rooming list requirements with front office management.
- Prepare and distribute a 17day room forecast incorporating all group arrivals for operational departments.
- Compile group arrival and rate details for the rolling 15month forecast in collaboration with the Revenue Manager.
- Conduct daily reviews of net booking transactions and manage group turnover processes.
- Represent the reservations team at preconvention meetings as the hotels point of contact.
- Address and resolve guest concerns and complaints promptly and professionally.
- Actively support Fairmont Pallisers environmental initiatives to promote sustainable operations.
- Maintain a strong focus on health and safety ensuring a secure work environment.
Qualifications :
- Proficiency in Property Manager IRIS Microsoft Word and Excel is required.
- Previous guest service experience is essential.
- Experience in front office operations and/or reservations is an asset.
- A postsecondary education in tourism or hospitality is preferred.
- Keen attention to detail with strong numerical skills.
- Exceptional organizational abilities and multitasking proficiency.
- Excellent written and verbal communication skills.
- Ability to work efficiently under tight deadlines.
- Strong familiarity with internet resources web browsers and online navigation.
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Program
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
