HM Sales Advisor

About the Role

As a Sales Advisor youll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Youll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care presentation and contribute to a clean and tidy sales floor and back of house working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same but a typical day will include the following responsibilities*

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & instore sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

• Keep uptodate with fashion scene trends tendencies styles brands products competitors and relevant influencers etc.
• Use your product & fashion knowledge to share relevant information to customers

Team & Development

• Retain and share your service fashion and store operations knowledge and skills with colleagues
• Follow all procedures routines and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn develop & support each other
• Participate in relevant available Onboarding introduction processes & trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation and maintain attractive merchandise displays clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any instore OMNI Services & instore tech services/tools etc (Instore Care App Click & Collect Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications :

Who You Are

• As a Sales Advisor youll be passionate about fashion and everything we create instore.
• Motivated by giving customers a great experience.
• You should also be communicative creative and curious motivated flexible decisive and actionoriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion retail or other servicerelated industries

Why Youll Love Working at H&M

• We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
• We pride ourselves on being a valuesdriven organization guided by our 7 unique values that have been part of our success story for over 75 years
• Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where youre encouraged to be yourself at work
• You will have access to a large global talent community where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match retirement plan paid leave programs and paid time off including a community day to serve your local community
• Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

Additional Information :

Job Status: Hourly NonExempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $13.50 per hour**

*This job posting highlights the most critical responsibilities and requirements of the job and is not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

**H&M in good faith has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process please contact us at and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

H&M Fashion USA Inc. Maki Assessment Tool:

We use an online assessment tool called Maki for skillsbased selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decisionmaking tool. Rather it is a tool that uses an AIcreated avatar to present to you a set of multiplechoice questions. These questions are prepared by the H&M hiring team to assess candidates ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application including your assessment score to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment your score will be one factor that the hiring team considers. 

If you have any difficulties or concerns with the online assessment method you can request an alternative method of assessment by contacting . Choosing an alternative method will not affect your chances of being considered for the position nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions. 

When you take the assessment we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. 

During this process we may collect information from you through cookies with your consent. This may include details such as your electronic network activity information (IP address timestamps and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information please refer to our Cookie Notice.  

We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us please refer to our Applicant Privacy Notice.