Verification Analyst
Verification Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pioneering the Future of Payment Security
Our client is a leading provider of endtoend B2B payment protection software setting the benchmark for secure business transactions. Focused on eliminating payment errors fraud and cyber threats they empower companies to safeguard every transaction with confidence. By joining their team you ll be part of an innovative techdriven environment that s redefining payment security across the globe giving you the chance to contribute to a smarter safer financial future.
Job Description
As a Verification Analyst you ll handle key customer and supplier verification activities through voice and nonvoice channels support vetting and service recovery and ensure timely completion of tasks while contributing to continuous improvement and customer protection.
Job Overview:
Shift: Day Shift Monday to Friday 06:45 AM 03:45 PM; Weekends Off
Work setup: Onsite Quezon City
- Conduct customer verification inquiries accurately through various channels (voice and nonvoice).
- Respond promptly and accurately to customer and supplier verification inquiries (inbound and outbound).
- Assist the CSM team with customer vetting qualification setup escalations and service recovery.
- Complete assigned frontline tasks within agreed timeframes.
- Suggest costeffective solutions to continuously improve processes.
- Collaborate with internal teams to deliver optimal outcomes for customers and the business.
- Participate in training and development programs for professional growth.
- Maintain consistent attendance and punctuality meeting team and customer expectations.
- Adhere to safety protocols and report any issues promptly.
- Utilize workplace tools effectively to perform duties and mitigate customer fraud.
- Handle support tasks (phone and email) for customers and suppliers.
- Contribute to the achievement of the company s budget targets.
- Identify and generate new business leads.
- Stay informed on company updates processes policies and procedures.
- Support improvements in Verifications team practices.
- Assist in departmental activities and projects.
- Uphold company standards in service professionalism and ethics.
- Perform additional tasks as assigned by business or leadership teams.
Requirements
The Qualifications We Seek:
- 1 3 years of experience in customer service particularly in voice accounts.
- Excellent communication skills both written and verbal (in English).
- Positive and professional phone demeanor.
- Techsavvy and eager to learn new tools and systems.
- Strong analytical and problemsolving skills.
- Excellent judgment and keen attention to detail.
- Ability to work independently and efficiently while also being a strong team player.
- Resilient adaptable and able to thrive under pressure.
- Proactive selfstarter with a strong sense of initiative.
- Levelheaded and consistently demonstrates a positive work attitude.
Benefits
Exciting Perks Await!
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Prime office location in Quezon City (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- Fully customized Emapta laptop with peripherals
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek: 1 3 years of experience in customer service, particularly in voice accounts. Excellent communication skills, both written and verbal (in English). Positive and professional phone demeanor. Tech-savvy and eager to learn new tools and systems. Strong analytical and problem-solving skills. Excellent judgment and keen attention to detail. Ability to work independently and efficiently, while also being a strong team player. Resilient, adaptable, and able to thrive under pressure. Proactive self-starter with a strong sense of initiative. Level-headed and consistently demonstrates a positive work attitude.
Employment Type
Full Time
