Customer Education Enablement Program Manager
Customer Education Enablement Program Manager
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1 Vacancy
Job Description
As the Customer Education Enablement Program Manager you will lead the design and optimization of customer education initiatives within the Revenue Enablement division. Your mission is to develop scalable and engaging learning experiences that drive product adoption customer success and revenue growth. You will collaborate crossfunctionally with Customer Success Product Marketing and Sales teams to create impactful programs that enhance customer knowledge and enable them to achieve their learning goals.
In this role as the Customer Education Enablement Program Manager you will be responsible for:
- Program Development & : Design and implement customer education programs including ondemand courses certifications and live training sessions.
- Content Strategy & Creation: Develop engaging educational content and professional learning sessions for Renaissances Consultant team.
- Customer Experience & Engagement: Build and optimize learning pathways that enhance Consultant onboarding engagement and longterm success.
- CrossFunctional Collaboration: Work closely with Customer Success Sales Marketing and Product teams to align education initiatives with business goals and customer needs.
- Technology & Platform Management: Evaluate and leverage Learning Management Systems (LMS) enablement tools and analytics platforms to enhance program delivery and tracking.
- Performance Measurement: Define and analyze key performance indicators (KPIs) such as course completion rates customer engagement and impact on product adoption and retention.
- Enablement Best Practices: Stay current with industry trends and best practices in customer education and revenue enablement to continuously enhance program effectiveness.
Qualifications :
For this role as the Customer Education Enablement Program Manager you should have:
- Experience: 5 years in customer education enablement instructional design or a related field preferably within an EdTech or SaaS environment.
- Instructional Design Expertise: Strong understanding of adult learning principles instructional design methodologies and elearning development.
- Project Management: Proven ability to manage multiple projects simultaneously meet deadlines and collaborate effectively across teams.
- Technical Proficiency: Experience with LMS platforms content authoring tools (e.g. Articulate Adobe Captivate) and webinar tools (e.g. Zoom ON24.
- Analytical Mindset: Ability to track program performance and use datadriven insights to optimize education initiatives.
- Strong Communication Skills: Excellent written and verbal communication skills with the ability to translate complex concepts into clear and engaging learning experiences.
- CustomerCentric Approach: Passion for helping customers succeed through education and enablement
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Salary Range: $ This range is based on national market data and may vary by experience and location.
Benefits for eligible employees include:
- World Class Health Benefits: Medical Prescription Dental Vision Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave 20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Wellbeing and Employee Assistance Programs
Frequently cited statistics show that some women underrepresented individuals protected veterans and individuals with disabilities may only apply to roles if they meet 100 of the qualifications. At Renaissance we encourage all applications! Roles evolve over time especially with innovation and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term condition or privilege of employment based on race color religion sex sexual orientation gender identity or expression age disability military or veteran status marital status or status of an individual in any group or class protected by applicable federal state or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process please contact Talent Acquisition.
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance visit: Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
