Associate Director of Admissions Visitation and Event Manager
Associate Director of Admissions Visitation and Event Manager
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Job Description
Job Summary:
Franklin Pierce University is seeking an Associate Director of Visitation and Event Management in the Admissions Department. In this dynamic role the Associate Director will be responsible for enhancing the visit experience for prospective students and their families. This includes overseeing and managing oncampus recruitment visitation programs that effectively showcase the Franklin Pierce University experience while maintaining exceptional customer service. The role involves providing direction and support for both on and offcampus recruitment events as well as coordinating a variety of admission visits such as individual small group and overnight visits.
Additionally the Associate Director will support the Director of Enrollment Operations and Vice President to ensure the seamless operation of visitation programs. Strong organizational skills are essential as this position will also play a key role in maintaining the smooth functioning of the Admissions reception area. A key responsibility will be supervising and mentoring a team of up to 30 Admissions Student Ambassadors including tasks such as recruiting hiring training and evaluating team members. Prior supervisory experience will be critical in identifying the ideal candidate for this position. This role reports directly to the Vice President for Enrollment and is an essential part of the Admissions team.
Essential Functions:
Event Planning and Management:
- Develops in consultation with the Vice President a visitation and events strategy and schedule that contributes to visitors favorable impression of and the students desire to enroll at Franklin Pierce University.
- Establishes event objectives/goals and evaluation methods.
- Plans schedules organizes and executes logistics for all on and offcampus recruitment events including but not limited to Open House events offcampus receptions and overnight programs. Logistics include but are not limited to responsibilities for room reservations catering parking staffing and other logistics.
- Creates master plan for services including but not limited to facility and IT needs and set ups signage mapping catering and campus safety services. Communicates this plan in a timely manner Reviews plan with all constituents and provides followup to verify implementation plans.
- Articulates and facilitates all event marketing campaigns including the timeline of communications development of content copywriting editing print requests website and CRM updates.
- Develops and executes comprehensive communication plans with internal and external contributors supporting event presentations and other visitation programming.
- Oversees and manages the online event management system to ensure accurate timely and efficient event registration and logistics.
- Manages and continues to improve the overall daytoday efficiency and functions of the Admissions Office as it relates to the visitor experience including students parents and school counselors who seek to engage with the University.
- Oversees all requests for visits to the Rindge campus of Franklin Pierce University. May communicate by phone text and/or email to identify the needs and expectations of prospective students and parents for their visit.
- Coordinates the timely and accurate campus visit schedule ensuring all logistics including CRM updates in the event management system are handled in a timely and accurate manner.
- Oversees dayofvisit operations ensuring a welcoming and smooth experience for all visitors including the appearance of the Admissions Office reception and interview rooms to ensure the comfort of guests and the availability and pleasant presentation of recruitment material.
Admissions Ambassador Program Management
- Facilitates the development of a Student Ambassador team that meets all visitation needs and contributes to visitors favorable impression of and a prospective students desire to enroll at Franklin Pierce University.
- Facilitates the development of a Student Ambassador team that are tasked with other Admission Office needs including but not limited to computer input event preparation or other admission processing duties.
- Recruits hires trains mentors supervises and evaluates the Admissions Student Ambassadors.
- Provides ongoing training and performance feedback to ambassadors.
- Coordinates student work schedules to meet operational and tour needs for daytoday operations and events.
- Organizes and facilitates regular checkins with ambassadors to obtain and provide timely feedback address concerns and ensure office needs are met.
- Develops programming focused on leadership communication skills and other relevant professional skills for campus ambassadors with internal and external stakeholders.
Position Specification and Requirements:
- Bachelors degree required masters degree in student personnel higher education administration counseling business or related field preferred plus experience or a combination of education and experience from which comparable knowledge and skills are required.
- Prior supervisory experience required.
- Knowledge of the college admissions process desirable. Customer service and event planning experience required.
- Machines Tools Equipment Electronic Devices and Software: Incumbent must possess knowledge of Microsoft software Word Excel and Outlook. Proficiency with CRM programs MS Office and social media desired.
- Valid U.S. Drivers License.
SPECIAL CONDITIONS OF EMPLOYMENT: Incumbent must be able to successfully complete a background check and possess a clean valid drivers license. Incumbents must have the ability to travel.
Benefits
At Franklin Pierce University we take pride in providing a comprehensive and competitive benefits package to support the wellbeing and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:
- Health and Wellness: Access to medical dental and vision coverage for you and your family ensuring comprehensive health care.
- Life Insurance: Secure the future for yourself and your family with employerpaid Life Insurance coverage at 2x your salary.
- Disability Coverage: We cover both shortterm and longterm disability providing financial protection in unforeseen circumstances.
- Retirement Planning: Contribute to your retirement with our 403(b) plan with immediate 100 vesting. Franklin Pierce University also makes contributions to support your longterm financial goals upon one year of employment or if qualified with prior higher education employment.
- Educational Benefits: Invest in your growth and development with our tuition benefits allowing you and your qualifying family members to pursue undergraduate and graduate programs.
- Additional Perks: Enjoy various perks including pet insurance accident insurance critical illness coverage gym access meal discount and more!
As part of our commitment to supporting faculty we offer additional benefits including paid parental leave the option for oncampus housing in your initial year and potential for relocation additional details about Franklin Pierce Universitys vibrant community and the enchanting Monadnock Region through the following resources:
- Delve into our campus life and stories with eversions of our Campus Magazine Pierce. the unique features and attractions of the Monadnock Region through the Thrive Guide.https://issuu/mcleancommunications/docs/monadnockthriveguide24
These resources offer valuable insights into the rich experiences awaiting you at Franklin Pierce University and the surrounding community. Come join us in shaping the future of education at Franklin Pierce!
About FPU
Since its establishment in 1962 Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation we provide majors and programs that cultivate vital professional skills foster close relationships among students faculty and staff and offer personalized financially accessible academic opportunities that empower our students to realize their full potential.Our impact extends across a diverse range of learners including residential undergraduates online students and fulltime graduate students through our primary campus in Rindge NH and additional online and graduate centers in Manchester and Lebanon NH Austin TX and Goodyear AZ. As we uphold our commitment to excellence we continually explore innovative models and programs that build upon our rich legacy guiding students to expand their knowledge pursue their passions and graduate as capable engaged leaders.
At Franklin Pierce University we hold firm in our belief that establishing a lasting legacy involves supporting and preparing students to thrive as leaders and contributing members of society. To achieve this mission we recognize the importance of fostering a diverse community comprised of exceptional individuals from various backgrounds all dedicated to advancing our shared goals.
Notice of Nondiscrimination
Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations including in admission and employment.
Diversifying the student body faculty and administration is congruent with our mission. We value diverse populations and cultures including but not limited to ethnicity gender gender identity national origin neurodiversity race and Pierce University is an EO/AA/Vet/Disability employer.
Required Experience:
Manager
Employment Type
Full-Time
