IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
1st Shift / OT Eligible
About Prototek
Prototek is a leading national provider of digital based manufacturing services including CNC machining precision sheet metal fabrication EDM and additive manufacturing services. Prototek serves a variety of customer end markets including aerospace defense medical robotics electronics consumer and general industrial. Prototek has manufacturing locations across the United States includingfacilities in New Hampshire Wisconsin California Colorado and Pennsylvania. Prototek is ISO 9001:2015 and AS9100D:2016 certified as well as ITAR more information visit.
Position Summary:
The IT Support Specialist assists with department deliverables provides superior customer service identifies areas for improvement and contributes to the overall success of the department.
Essential Functions:
- Resolve issues/requests through ticketing system phone email or in person
- Manage and prioritize help desk tickets; escalate as needed
- Configure and deploy laptops and desktops to company standards
- Support software ecosystem including the installation configuration and maintenance of approved applications
- Collaborate with hiring managers to deliver customized IT onboarding for new hires
- Manage approved user access and permissions at date of hire during employment and at termination
- Track and manage IT hardware assets
- Work closely with other IT team members to resolve complex issues and contribute to ongoing projects
- Business application administration and support
- Actively participating in department improvements. trouble shooting root cause analysis
- Compliance work
- User access reviews & asset management reconciliation
- Proficient knowledge of IT disciplines
- Proficient knowledge of Windows OS and Microsoft 365 environment
- Proficient application of troubleshooting methods and processes.
- Robust understanding of computer hardware
- Intermediate understanding of network infrastructure components and configuration
- Basic knowledge of server operating systems
- Basic knowledge of software licensing and activation
- Basic knowledge of business processes and practices
- Understanding and awareness of security best practices and risks
- Associate degree in computer science information technology or related field preferred
- Relevant certifications (e.g. CompTIA A Microsoft Certified Professional) are desired
- Minimum 5 years of experience in a related field
- Ability to sit for extended periods of time
- Ability to operate computer phone and general office equipment and handle documents
- Ability to talk and hear
- Ability to bend stoop kneel and crouch occasionally throughout workday
- Ability to carry or lift up to 25 lbs. occasionally throughout the workday
- Sharp focus of vision at close distances
- Occasional exposure to noise conditions ranging from moderate to extreme
- Occasional exposure to fumes and or airborne particles
- 1st shift work schedule Monday Friday
- This position may require occasional evening or weekend work
- Local travel 30
- Out of area and overnight travel (up to 5
- Career advancement opportunities
- Competitive pay scale
- Paid time off (PTO) starting at 80 hours with annual increase for each year of service
- 9 paid Holidays annually
- Education reimbursement program
- Health dental vision life and shortterm disability insurance
- Company paid life and longterm disability insurance
- Employee Assistance Program (EAP)
- 401(k) match: 100 of 3 and 50 for 4 and 5
Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens lawful permanent residents or foreign nationals granted refugee or asylee status.
We are an Equal Opportunity Employer making decisions without regard to race color religion sex national origin sexual orientation gender gender identity veteran status disability or any other protected class.
EEO is The Law click here for more information: endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contactor email us: . You may also write to us and we will be happy to assist you with the application: Prototek 205 Pine St. Hopkinton NH 03229
Required Experience:
Manager
Employment Type
Full-Time
