Regional UX Researcher EMEA GREF Global Transformation Insights GTI
Regional UX Researcher EMEA GREF Global Transformation Insights GTI
Posted on :
15-03-2025
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1 Vacancy
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Job Description
This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazons corporate offices in more than 60 countries. GREF provides real estate transactions expertise business partnering space and occupancy planning design and construction capital investment program management facility maintenance and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.
Within GREF the Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.
We are seeking an experienced mixed method researcher to join our growing Customer Insights team. As the Regional Researcher based in London UK you will responsible for driving and implementing both qualitative and quantitative research with global partners in EMEA owning the process end to end from data collection to analysis and reporting. You will interact daily with team members to identify needs and delivery research that leads to actionable outcomes. You will be required to work with minimal direction and be capable of working quickly while delivering highquality outputs. You will work on overlapping projects which require the ability to multitask and juggle competing priorities.
The right candidate will have an understanding of both qualitative and quantitative research methods hands on research experience and demonstrate best practices while also being flexible creative and pragmatic. The candidate must be able to balance frugality with creativity in offering solutions and approach problemsolving with an emphasis on root cause.
Key job responsibilities
Cultivate relationships with key EMEA partners to identify learning opportunities that support regional initiatives and ladder into top Organization priorities
Design and execute both generative and evaluative research studies within EMEA leading vendor management of outsourced studies when necessary
Serve as the SME for customer needs within EMEA providing context into the varied ways of working across regions to inform global program strategies
Engage in strategic discussion with partner teams to ensure research generates actionable findings
About the team
This role will be a key lead within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights Business Insights Creative UX Design and Communications. We are a group of builders creators innovators and go getters. We are customer obsessed and index high on Ownership. We Think Big and move fast and constantly challenge one another while collaborating on what else how might we and how can I help. We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.
Demonstrated professional experience of applied research both qualitative and quantitative methodologies
Demonstrated professional qualitative moderation and/or ethnographic research experience
Demonstrated professional quantitative survey design development programming and analysis
Fluent in English
Experience managing research translation vendors
Excellent written and verbal communication skills with an ability to communicate research to executive leaders and audiences that do not have a technical background
Proven ability to work autonomously and in an interdependent team
Detailed oriented with an ability to move fast and adapt to change
Direct experience with survey development survey programming translation and data analysis
Fluent in Qualtrics
Experience with advanced analytics tools e.g. SPSS
Direct experience leading ethnographic observation studies
Ability to lead at least 4hours of qualitative research a day
Strong problemsolving skills
Experience working in an agile fast paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Within GREF the Customer Insights team represents the voice of the Amazonian throughout the workplace journey. We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.
We are seeking an experienced mixed method researcher to join our growing Customer Insights team. As the Regional Researcher based in London UK you will responsible for driving and implementing both qualitative and quantitative research with global partners in EMEA owning the process end to end from data collection to analysis and reporting. You will interact daily with team members to identify needs and delivery research that leads to actionable outcomes. You will be required to work with minimal direction and be capable of working quickly while delivering highquality outputs. You will work on overlapping projects which require the ability to multitask and juggle competing priorities.
The right candidate will have an understanding of both qualitative and quantitative research methods hands on research experience and demonstrate best practices while also being flexible creative and pragmatic. The candidate must be able to balance frugality with creativity in offering solutions and approach problemsolving with an emphasis on root cause.
Key job responsibilities
Cultivate relationships with key EMEA partners to identify learning opportunities that support regional initiatives and ladder into top Organization priorities
Design and execute both generative and evaluative research studies within EMEA leading vendor management of outsourced studies when necessary
Serve as the SME for customer needs within EMEA providing context into the varied ways of working across regions to inform global program strategies
Engage in strategic discussion with partner teams to ensure research generates actionable findings
About the team
This role will be a key lead within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights Business Insights Creative UX Design and Communications. We are a group of builders creators innovators and go getters. We are customer obsessed and index high on Ownership. We Think Big and move fast and constantly challenge one another while collaborating on what else how might we and how can I help. We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity.
Demonstrated professional experience of applied research both qualitative and quantitative methodologies
Demonstrated professional qualitative moderation and/or ethnographic research experience
Demonstrated professional quantitative survey design development programming and analysis
Fluent in English
Experience managing research translation vendors
Excellent written and verbal communication skills with an ability to communicate research to executive leaders and audiences that do not have a technical background
Proven ability to work autonomously and in an interdependent team
Detailed oriented with an ability to move fast and adapt to change
Direct experience with survey development survey programming translation and data analysis
Fluent in Qualtrics
Experience with advanced analytics tools e.g. SPSS
Direct experience leading ethnographic observation studies
Ability to lead at least 4hours of qualitative research a day
Strong problemsolving skills
Experience working in an agile fast paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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