Clinic Assistant - Arcadia OHNS Clinic - Full Time 8 Hour Days Non-Exempt Non-Union

The Clinic Assistant is responsible for supporting the daytoday activities of the assigned area This includes greeting patients scheduling appointments answering phones and maintaining patient records. The Clinic Assistants may also perform other clinical tasks per service line procedures.

Reporting to the clinic manager the clinic assistant is responsible for supporting the daytoday activities within the Otolaryngology head & neck Surgery clinic. This role performs administrative functions for the clinic. The Clinic Assistant will also be responsible for transporting equipment needed for clinic procedures and appropriate storage of these items. The Clinic Assistant will ensure uploading of images into appropriate applications support front desk functions as assigned and support referral management processes including faxes sending and receiving referrals in appropriate applications.

Essential Duties:

• Supports the timely transporting of equipment needed for clinic procedures per hospital protocol to appropriate areas and/or providers (includes logging dropoffs and pickups to minimize reprocessing of unused equipment)
• Reviews the list of appointments for the day for OHNS HC4 providers to ensure sufficient scopes/instruments/supplies available takes note of personsofinterest and research participants who may require special attention reviews with MAs and Works with Department Leader and Lead staff to develop par levels and orders instruments to ensure sufficient inventory is on hand and available suggests procurement of additional instruments supplies when necessary
• Uploads patient images from CDs into Synapse using Ambra ensures images are viewable following uploading returning CDs to patient
• Assists front desk in rescheduling patients as needed due to provider call outs or emergencies clinic preparation endofday schedule reconciliation and other duties as assigned by lead scheduler
• Referral management responsibilities includes monitoring sorting and distributing faxes multiple times a day. Reviews Ambulatory Referral Management worklists as assigned by clinic manager and processes referrals.
• Reviews worklist or schedules for upcoming new patient appointments and mails or emails new patients packets as instructed by clinic manager. Hands off follow up to patient navigators to ensure patients complete required forms and submit required medical records and images prior to visit date.
• Supports the clinical team in the handling of unanticipated medical emergencies adhering to hospital policy in a timely and competent manner always putting patient safety first
• Other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 1 year Customer service experience

• Req Displays behaviors conducive to excellent customer service.
• Req Must have excellent communication skills including the ability to speak read and write English proficiently.
• Req Computer literacy

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Nondiscrimination
• Employment Equity
• Read USCs Clery Act Annual Security Report
• USC is a smokefree environment
• Digital Accessibility

If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser: