Customer Engagement Manager Natsec
Customer Engagement Manager Natsec
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 83100 - 177800
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
Amazon Web Services (AWS) is the leading cloud provider providing virtual infrastructure storage networking messaging and many other services to customers all over the world. AWS runs a globally distributed environment operating at massive levels of scale. Businesses from startups to enterprises run their operations and applications on AWSs multitenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.
The AWS National Security team (NatSec) is looking for an exceptional Customer Engagement Manager to manage workstreams across the Marylandbased Account and Extended Teams supporting the Intelligence Community.
This position is based in Annapolis Junction MD. You will join a team of Account Executives Customer Solutions Managers and Account Managers in overseeing existing and pursuing new contract requirements milestones and deliverables. You will be responsible for creating driving and executing requirements and documentation between executive leadership Account and Extended Teams and other internal business operations support.
You will drive strategic planning process improvement and on key projects for the AWS US Federal business. This role supports the NatSec MD Account Team which is responsible for strategic planning and for the NatSec MD business line. The team ensures all initiatives are carried out with precision from highlevel strategy formulation to the daytoday management and of engagements communications and special projects.
Core Responsibilities:
Design and drive ongoing operational review of the NatSec Maryland Account Team. This involves envisioning current state improvements and developing future state operating models.
Design and manage processes to develop strategic objectives budgets and plans for key customer programs and initiatives.
Lead the project management of strategic initiatives. This will include identifying opportunities for and creating new mechanisms capturing recording synthesizing and leveraging data and prioritizing based on goals business needs and business impact.
Develop and refine programs to support the teams strategic direction as well as creating and managing long term goals.
Align program priorities and resources to the needs of the broader NatSec Team.
Focus on internal and external stakeholder engagement delivery and .
Meet regularly with Amazon internal stakeholders to develop effective methods for assuring timely delivery of customer commitments.
Develop and execute effective methods of communication among AWS and government stakeholders.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
5 years stakeholder management partnership management or consulting experience
5 years experience developing maturing and executing project documentation schedules briefings and deliverables
3 years experience providing support to senior leaders including planning coordinating and executing meetings events activities and calendars
Current active TS/SCI with Polygraph US Government Security Clearance
Bachelors degree
5 years experience in the Intelligence Community
3 years experience using data and metrics to evaluate success shape outcomes and drive improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83100/year in our lowest geographic market up to $177800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The AWS National Security team (NatSec) is looking for an exceptional Customer Engagement Manager to manage workstreams across the Marylandbased Account and Extended Teams supporting the Intelligence Community.
This position is based in Annapolis Junction MD. You will join a team of Account Executives Customer Solutions Managers and Account Managers in overseeing existing and pursuing new contract requirements milestones and deliverables. You will be responsible for creating driving and executing requirements and documentation between executive leadership Account and Extended Teams and other internal business operations support.
You will drive strategic planning process improvement and on key projects for the AWS US Federal business. This role supports the NatSec MD Account Team which is responsible for strategic planning and for the NatSec MD business line. The team ensures all initiatives are carried out with precision from highlevel strategy formulation to the daytoday management and of engagements communications and special projects.
Core Responsibilities:
Design and drive ongoing operational review of the NatSec Maryland Account Team. This involves envisioning current state improvements and developing future state operating models.
Design and manage processes to develop strategic objectives budgets and plans for key customer programs and initiatives.
Lead the project management of strategic initiatives. This will include identifying opportunities for and creating new mechanisms capturing recording synthesizing and leveraging data and prioritizing based on goals business needs and business impact.
Develop and refine programs to support the teams strategic direction as well as creating and managing long term goals.
Align program priorities and resources to the needs of the broader NatSec Team.
Focus on internal and external stakeholder engagement delivery and .
Meet regularly with Amazon internal stakeholders to develop effective methods for assuring timely delivery of customer commitments.
Develop and execute effective methods of communication among AWS and government stakeholders.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
5 years stakeholder management partnership management or consulting experience
5 years experience developing maturing and executing project documentation schedules briefings and deliverables
3 years experience providing support to senior leaders including planning coordinating and executing meetings events activities and calendars
Current active TS/SCI with Polygraph US Government Security Clearance
Bachelors degree
5 years experience in the Intelligence Community
3 years experience using data and metrics to evaluate success shape outcomes and drive improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83100/year in our lowest geographic market up to $177800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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