Sr Desktop Support Engineer
Sr Desktop Support Engineer
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Job Description
Job Title: Sr. VIP Support Engineer Location: Mumbai (Prabhadevi) Position Type: Fulltime
Company Overview: Lauren is a leading company in the technology sector providing innovative
solutions and services to clients across various industries. We are dedicated to delivering
excellence and maintaining the highest standards of quality in our work. Our team is comprised of
talented professionals who are passionate about technology and committed to driving success for
our clients.
Company Website:
Job Description: We are seeking a candidate with 3 to 7 years of experience working as Sr. VIP Support Engineer who joins our team in Mumbai (Prabhadevi)
Requirements:
Personalized Technical Support: Provide immediate and highpriority onsite and remote support to VIP users for desktop laptop and peripheral device issues.
Software Installation and Configuration: Assist with the installation configuration and troubleshooting of operating systems applications and software updates specifically tailored to VIP users' needs.
Hardware Maintenance: Perform routine maintenance upgrades and repairs on desktop and laptop hardware for VIP users.
Network Connectivity: Resolve issues related to network connectivity including TCP/IP DNS DHCP and VPN ensuring seamless connectivity for VIP users.
User Account Management: Manage user accounts permissions and access rights in accordance with client policies with a focus on the unique requirements of VIP users.
System Maintenance: Conduct proactive maintenance tasks such as software updates patch management and system backups to ensure optimal performance for VIP users.
Documentation: Maintain detailed and confidential documentation of support activities solutions provided and recommendations for improvements tailored to VIP users.
Client Training: Provide oneonone training and guidance to VIP users on best practices for system use and maintenance ensuring they are comfortable and efficient with their technology.
Provide technical assistance to users via phone email or inperson regarding Mac operations software usage and troubleshooting common issues.
Diagnosing and resolving technical issues related to Apple Mac computers including operating systems software applications hardware components network connectivity and peripherals providing technical support to users and ensuring smooth operation of Mac systems within an organization
Proactive Monitoring: Implement monitoring tools to proactively identify and resolve potential issues before they impact VIP users.
Lauren is an equal opportunity employer and values diversity in the workplace. We look forward to hearing from you
Skills
Proactive, Dns, Dhcp, Http, Vpn, Software Installation, Backups, Tcp/ip, Excel, Account Management, Documentation, Technical Support
Employment Type
Full Time
