Senior Manager of eCommerce
Senior Manager of eCommerce
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As Senior Manager of eCommerce you will be a cross functional leader who develops and implements comprehensive eCommerce strategies for Balsams international markets. You will be adept at considering cultural nuances and local consumer behaviors and applying them to global ecommerce and brand strategies. You will be a key contributor to the eCommerce roadmap and proactively identify and capitalize on new growth opportunities. This position works closely with globally distributed eCommerce Operations UI/UX Marketing and Creative teams to establish and launch inspirational educational and conversiondriven website strategies and content that optimize the shopper experience and proves our brand value to our shoppers.
This fulltime position reports to the VP of eCommerce and is located in Dublin Ireland. This role is expected to work in a hybrid model which includes three days inoffice. This role will require occasional travel to the US and/or Philippines including a 23 week onboarding period in Balsams Redwood City CA headquarters.
To ensure sufficient overlap with functional and crossfunctional team members globally some flexibility with this roles regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.
What youll do:
- Be a cross functional leader who champions ecommerce best practices to deliver a best in class shopper experience on site.
- Use data & analytics to understand customer purchase patterns and friction points and leverage these insights to tailor site content and shopper journey
- Gain a deep understanding of cultural shopping nuances and incorporate them into site strategies
- Ability to explore the site experience from the customers perspective and weave intentional strategies throughout the site
- Present findings to the Executive Team and cross functional stakeholders crafting the overarching story from various data points
- Develop and maintain seasonal site calendar; planning content and campaigns to meet or exceed eCommerce KPIs
- Identify business challenges develop creative solutions and take ownership of driving those solutions to fruition
- Work closely with Localization team to stay up to date on eCommerce regulations and compliance requirements to ensure that our international sites
- Lead a small team of talented individuals to execute on site merchandising strategies ensuring a seamless and engaging customer experience
- Work with urgency and strong drive to improve the shopper journey and deliver on International goals
- Partner with crossfunctional teams (marketing merchandising operations business management) to ensure a cohesive international brand experience and inform the strategy for the site
- Proactively identify and champion new growth initiatives pushing and exploring the boundaries of whats possible
- Foster a culture of ownership and initiative empowering the team to contribute their best
People Management:
- Conduct regular conversations with direct reports covering performance and assessing career advancement opportunities within the team engage with the larger team through skip level and monthly functional meetings coordinate hiring plans and guide team to adhere to company norms
People Development:
- Lead team by providing guidance on career development fostering diversity and inclusion identifying training needs promoting our values and supporting collaboration across teams
What you bring to the table:
- 10 years of experience in eCommerce/Retail
- Strong presenter who can tell a story through data communicating clearly and with confidence to all levels
- A gogetter who thrives on shaping their own path and consistently pushes for growth and innovation
- Thrives in a dynamic environment with a rapid test & learn mindset; comfortable taking calculated risks
- Customercentric mindset with understanding and sensitivity to culture shopper differences
- Exceptional Analytical ProblemSolving and Critical Thinking skills
- Ability to influence across functions and communicate effectively across levels
- Prior experience in successfully leading fast paced crossfunctional projects
- Strong understanding of webbased consumer behavior and eCommerce KPIs
- Experience in working with Creative Merchandising and Product Management teams
- Bachelors Degree or higher in Merchandising Economics General Business Management or equivalent
About Us: Balsam Brands is a global omnichannel retailer with roots in holiday and home dcor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a peoplefirst company that values relationship building authenticity and doing the right thing. We have steadily growing teams in Boise the Bay Area Dublin the Philippines Canada and Mexico.
The companys mission is to create joy together. We empower our team and partners to love what they do provide products and experiences that inspire meaningful moments with family and friends and give back to our families and communities in impactful ways. When you join Balsam Brands youll find a culture of caring people doing challenging work and building a welcoming workplace.
- Check out our flagship brand Balsam Hill:
- Balsam Brands in Forbes: Brands on LinkedIn: Balsam Brands we strive to offer a competitive compensation and benefits package. For permanent fulltime team members this includes:
- Competitive compensation including a cashbased incentive plan
- Company contributions toward private healthcare coverage
- Company pension and employer contributions
- Paid holidays annual shutdown week PTO and volunteer timeoff (VTO) packages
- Annual continuous learning benefit up to 1100 per person per fiscal year
- Up to 300 flexible reimbursement to support setup of new team members workfromhome environment
- Access to mental health and wellness perks
- Parking and transit employer contributions
At Balsam Brands we strive to build a diverse equitable and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law the Company prohibits discrimination based on race gender religion civil status family status age disability sexual orientation membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination harassment sexual harassment workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Actswith regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.
#LIHybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
