Head of Operations
Head of Operations
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
Our Client is one of the leading brands in the Quick Service Restaurant Industry in Nigeria. Due to expansion they are in need of HEAD OF OPERATIONS
Location: Lagos & Ogun State
Job Responsibilities
Job Responsibilities
- Develop and implement operational strategies to support growth and profitability.
- Align operations with the brands mission vision and standards.
- Lead crossfunctional teams to achieve business objectives.
- Oversee daily operations across all QSR outlets which includes the development launch & marketing of the organization products and services in line with the operational plans for growth.
- Implement and monitor SOPs to maintain consistency in service food quality and cleanliness.
- Set performance targets and KPIs for restaurant teams.
- Recruit train and mentor Regional Managers Restaurant Managers & production managers.
- Build a culture of accountability teamwork and customerfirst mindset.
- Drive performance management and succession planning.
- Prepare and manage operational budgets cost controls and P&L statements.
- Monitor labor and food costs and identify opportunities for cost savings.
- Analyze financial data and provide regular reports to executive leadership.
- Ensure superior customer service delivery and satisfaction.
- Address escalated customer issues and implement feedbackdriven improvements.
- Oversee quality assurance and compliance with health and safety standards.
- Collaborate with procurement to ensure consistent supply of ingredients and materials.
- Monitor vendor performance and negotiate favorable contracts when necessary.
- Implement systems to improve operational efficiency (POS inventory management delivery platforms).
- Evaluate new tools or technologies that can enhance productivity or guest experience.
- Participate in planning and execution of new restaurant and Sales launches.
- Ensure operational readiness for each new location.
Job Requirements
- Bachelor s degree in Business Administration Hospitality Management or related field (MBA preferred).
- 8 12 years of experience in restaurant/production operations with at least 3 5 years in a senior leadership role within a QSR or food service chain.
- Proven experience managing multiunit operations.
- Strong leadership interpersonal and teambuilding skills.
- Solid understanding of financial management and budgeting in a QSR environment.
- Excellent problemsolving and decisionmaking capabilities.
- Familiarity with food safety and health regulations.
- Willingness to travel frequently across locations.
Employment Type
Full Time
Company Industry
Key Skills
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