Service Delivery Manager - Hybrid work in Brussels
Service Delivery Manager - Hybrid work in Brussels
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Job Description
In a nutshell
Job Summary: to strengthen its service team a strategic LIMS Program is looking for its Service Delivery Manager in the context of a worldwide rollout (target: more than 300 instances). This position requires a proactive and strategic approach to manage service delivery processes drive operational excellence and enhance customer satisfaction. The ideal candidate will have a strong background in IT service management excellent leadership skills and a proven track record of delivering results in a fastpaced environment.
Work Location
- Office Address: Eurofins Brussels Goemare building Chaussee de WavreAuderghem.
- Hybrid work arrangement with 23 days of onsite work per week.
Key Responsibilities
- Service Delivery Management:
- Oversee the endtoend delivery of IT services ensuring they meet quality standards and customer expectations.
- Develop and implement service delivery strategies that align with business objectives and drive growth.
- Stakeholder Management:
- Build and maintain strong relationships with internal stakeholders and Business representatives to ensure effective communication and efficient collaboration.
- Act as a liaison between the technical teams and business units to ensure alignment and understanding of service delivery goals.
- Process Improvement:
- Continuously review and improve service delivery processes to enhance efficiency and effectiveness.
- Implement ITIL best practices and industry standards to ensure highquality service delivery.
- Performance Monitoring:
- Monitor and report on service delivery performance using key performance indicators (KPIs).
- Identify and address any issues or risks that may impact service delivery and develop mitigation strategies.
- Team Leadership:
- Lead and motivate a team of service delivery professionals fostering a culture of excellence and continuous improvement.
- Provide guidance and support to team members to ensure they have the necessary skills and resources to deliver bestinclass service.
- Customer Satisfaction:
- Ensure high levels of customer satisfaction by addressing customer needs and resolving any servicerelated issues promptly.
- Use customers feedback to drive service improvements.
Qualifications :
Are you our kind of extraordinary
- Bachelors degree in Information Technology Computer Science or a related field.
- Proven experience in service delivery management within the IT industry.
- Proficient in ITIL service management framework (Incident Management Problem Management Change Management).
- Strong leadership and stakeholder management skills.
- Excellent communication and interpersonal skills.
- Analytical and problemsolving skills.
- Ability to thrive in a fastpaced and challenging environment with autonomy.
- Experience in ITSM tooling migration and implementation is a plus.
- Technical knowledge in MS SQL and .NET C# frameworks is a plus.
What else should you know
As the role and Eurofins teams are international please ensure to submit your application in English.
Additional Information :
We support your development! Do you feel you dont match 100 of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.
In over 37 years Eurofins has grown from one laboratory in Nantes France to 63000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2024 Eurofins generated total revenues of EUR 6515 billion and has been among the best performing stocks in Europe over the past 20 years.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
