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You will be updated with latest job alerts via emailConsultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place followup calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk field service dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend jobrelated training: new hire and refresher training new product or service updates and product crosstraining.
Qualifications :
Our most successful candidates have: High School diploma or equivalent Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel) Direct client contacts technical support experience Excellent verbal and written communication skills Strong problemdiagnosis and problemsolving skills Multitasking skills showcased using several applications Experience working with CRM applications (preferred) Ability to be goals oriented Strong communication skills and ability to express ideas clearly To work from home you must: 2.0 Ghz Dual Core or better processor2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)10 GB available hard drive spaceSound cardWindows 7 including Windows 8 and 8.1 Internet speeds of 1 Mbps upload and 15 Mbps download Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Remote