IT Support Eng I IT Services

Are you passionate about helping people solve IT problems Love being a part of an exciting and innovative environment Join Amazon IT Services! Were looking for people who strive to Work Hard. Have Fun. Make History.

Amazon is seeking bright adaptable and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely accurate and professional assistance.

Amazons IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed flexible and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Responsibilities include:
Onsite troubleshooting of AV systems particularly complex integrated systems such as large conference rooms training rooms executive rooms and bespoke or legacy systems.
Working with onpremise IT technicians contractors and integrators through troubleshooting and repair procedures
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
Working closely with partner teams including hardware deployment Escalation and MeetEx to drive continuous improvement of the customer experience
Maintaining communication with customers and stakeholders informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
Collaborating on technical documentation and SOPs incorporating field learnings and customer feedback
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
Provide comprehensive technical support to Amazon Corporate employees
Provide end user Windows/Mac/Linux OS deployment and support
Perform hardware procurement and asset management
Troubleshoot/support LAN and onsite servers via tickets alerts and change management
Ticket queue management
Handle to completion requests and technical project work
Provide on callsupport for Sev1 and Sev2 incidents
Handle escalations from Level 1 support
This position requires that the candidate be a US Citizen.

1 years of Windows Server technologies: AD DFS Print Services SCCM experience
2 years of troubleshooting in a multiuser high availability environment experience
2 years of PC repair troubleshooting deployment and liquidation experience
1 years of IT client server and network service delivery experience
2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
2 years of corporate setting Windows Mac or Linux Operating systems support experience
2 years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma
Experience supporting video conference and teleconference equipment

2 years of computer networking experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.