Senior Operational Excellence Specialist
Senior Operational Excellence Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers. As the #1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industryleading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit Description and Mission:
The Senior Operational Excellence Specialist is responsible for impacting both the quality of our service delivery and on our operational costs required to deliver those services. Reporting to the Director of Operational Excellence the Senior Operational Excellence Specialist is responsible for data analysis to derive signal from noise and identify opportunities execute on initiatives and support the teaching of crossfunctional team members Operational Excellence tools. They will deliver on our value proposition for our clients while operating in a high volume operationally complex environment and instill the foundations of an Operational Excellence and Continuous Improvement culture at Agero.
Key Outcomes:
- Improve quality of our service delivery as measured by reduction in key defect metrics.
- Improve financial performance and product unit economics.
- Support the Operational Excellence team in building a culture of Operational Excellence / Continuous Improvement within the Accident Management Line of Business.
- Be an expert in data analysis problem solving to identify high impact opportunities and solving to root cause. Work with cross functional teams to deliver service quality improvements and operational cost reductions by leveraging the appropriate Operational Excellence tools.
- Identify creative people process and technology solutions to address improvement opportunities in partnership with our product and operations teams.
- Communicate effectively within the organization from our frontline agents to functional leaders to build alignment and excitement for initiatives.
- Support adoption Operational Excellence / Continuous Improvement tools and processes across the organization.
- Create and manage standard/SOP documentation to ensure repeatability and sustainability of program.
Skills Education and Experience:
Education: A degree in fields such as Chemical or Industrial Engineering Operations Management or a related discipline or equivalent work experience. Lean Manufacturing/Six Sigma certification preferred.
Experience: 57 years of experience delivering results from Operational Excellence / Continuous Improvement initiatives experience in high volume low margin industries required. Experience in executing continuous improvement methodologies (DMAIC SIPOC VOC process mapping value stream mapping 5 Whys etc) through of initiatives. Experience building processes that are intuitive for teams and enable sustained improvement initiatives. Experience in roadside assistance / insurance claims NOT required for candidates with strong ability to transfer skills across industries and work in a remote environment.
Role Based Competencies (Knowledge Skills & Abilities):
- Data Analysis Expertise: Strong ability to analyze both structured and unstructured data to identify actionable insights and pinpoint the most impactful improvements. Proficiency in using tools such as Excel Google Sheets and Business Intelligence (BI) software for data analysis.
- ResultsDriven: Demonstrated history of delivering measurable results in quality cost and process improvements. Able to provide specific examples of past projects and their outcomes.
- Collaborative Teamwork: Capable of working effectively in a collaborative remote work environment contributing to team success while managing individual responsibilities.
- Proactive Leadership: Able to work with minimal supervision and take the initiative to bring forward recommendations for new projects or areas for investigation. Demonstrates the ability to suggest improvements proactively without requiring direct requests from leadership.
- Change Management: Ability to lead and manage change initiatives effectively ensuring that new processes or systems are smoothly integrated into existing workflows. Experience in helping teams adopt new tools methodologies or cultural shifts while minimizing resistance and maximizing engagement.
- Process Optimization: Expertise in identifying inefficiencies in existing processes and recommending and implementing improvements to streamline workflows reduce waste and improve productivity. Skilled in analyzing workflows processes and systems from endtoend to ensure they align with organizational goals and operational excellence principles.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey complex ideas in a clear concise manner to diverse audiences including team members leaders and stakeholders. Skilled at presenting datadriven insights and recommendations to both technical and nontechnical stakeholders.
- Critical Thinking and Problem Solving: Strong analytical and critical thinking abilities able to dissect complex problems consider all variables and propose effective datasupported solutions. Skilled at troubleshooting issues and navigating challenges while maintaining focus on root causes and longterm solutions.
- Adaptability and Flexibility: Ability to thrive in a fastpaced dynamic environment where priorities may shift frequently. Comfortable working with ambiguity and adjusting strategies as needed to meet changing organizational goals or external factors.
Meet the Hiring Manager: Lynn Bresnahan Senior Director Operational Excellence
Hiring In:
- United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA
- Canada: Province of Ontario
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Wellbeing:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote wellbeing encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- WorkLife Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved