Program Manager II North America Customer Delivery Experience
Program Manager II North America Customer Delivery Experience
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Amazon is seeking a Program Manager to join our North American Transportation team. This role provides the opportunity for broad exposure to various business financial and technical teams within Amazon.
The person in this role will be responsible for driving performance improvement in key customer facing metrics for our Fulfillment Center network including of planned ship volume ontime processing performance and factors that enable access to faster promises for customers in the US region.
Key job responsibilities
Lead the PMO Business Operations vertical optimizing processes for the CDE Special Programs team and broader CDE team.
Manage highvisibility operational reporting to senior leadership influencing companywide transportation delivery strategies and contributing to improvements in customer delivery performance metrics across business lines.
Manage delivery performance metric organization for leadership orchestrating weekly and monthly metric consolidation producing insightful reports for business reviews and monitoring DEA improvement trends across weekly monthly and yearly timeframes.
Collaborate on 3P carrier concessions projects supporting carrier relations project tracking deliverable management and cost savings.
Drive process improvements and efficiencies across team verticals enhancing overall performance and customer experience.
Contribute to crossfunctional initiatives within CDE fostering collaboration across various nodes of the supply chain
About the team
The Customer Delivery Excellence (CDE) team is part of Transportation composed by program management professionals datascientists and business intelligence engineers. The team leverages data and defect anecdotes to continually raise the bar on fulfillment and delivery service performance at Amazon. CDE implements governance policies across teams and key performance indicators incorporating the cost of customer facing delays to ensure that business decisions from technology fulfillment and transportation results in world class ontime of Amazons supply chain. The team moves at a fast pace and embraces the Amazon culture of work hard have fun make history!
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
Masters degree
Demonstrated problemsolving and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
Ability to handle changing priorities in a fastpaced environment and use good judgment when working in stressful and ambiguous situations
Proven experience influencing internal and external stakeholders without authority to adopt new processes and initiatives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The person in this role will be responsible for driving performance improvement in key customer facing metrics for our Fulfillment Center network including of planned ship volume ontime processing performance and factors that enable access to faster promises for customers in the US region.
Key job responsibilities
Lead the PMO Business Operations vertical optimizing processes for the CDE Special Programs team and broader CDE team.
Manage highvisibility operational reporting to senior leadership influencing companywide transportation delivery strategies and contributing to improvements in customer delivery performance metrics across business lines.
Manage delivery performance metric organization for leadership orchestrating weekly and monthly metric consolidation producing insightful reports for business reviews and monitoring DEA improvement trends across weekly monthly and yearly timeframes.
Collaborate on 3P carrier concessions projects supporting carrier relations project tracking deliverable management and cost savings.
Drive process improvements and efficiencies across team verticals enhancing overall performance and customer experience.
Contribute to crossfunctional initiatives within CDE fostering collaboration across various nodes of the supply chain
About the team
The Customer Delivery Excellence (CDE) team is part of Transportation composed by program management professionals datascientists and business intelligence engineers. The team leverages data and defect anecdotes to continually raise the bar on fulfillment and delivery service performance at Amazon. CDE implements governance policies across teams and key performance indicators incorporating the cost of customer facing delays to ensure that business decisions from technology fulfillment and transportation results in world class ontime of Amazons supply chain. The team moves at a fast pace and embraces the Amazon culture of work hard have fun make history!
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Bachelors degree in supply chain business engineering finance or related technical or quantitative field
Masters degree
Demonstrated problemsolving and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
Ability to handle changing priorities in a fastpaced environment and use good judgment when working in stressful and ambiguous situations
Proven experience influencing internal and external stakeholders without authority to adopt new processes and initiatives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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