Veterinary Client Care Administrator
Veterinary Client Care Administrator
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Job Description
If you are a current Linnaeus Associate you will need to apply internally. In order to do this please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Your role and responsibilities
We are looking for a Client Care Administrator to join our fantastic Client Care team to help meet the growing business demand. As the first point of contact our Client Care team are a vital part of our client relationships and experience.
As a Client Care Administrator you will have varied responsibilities so that every day will be different. Greeting clients and their pets talking to veterinary practices arranging appointments helping clients who call us are just some of the things that you will be involved in.
You will need to have previous experience in a fastpaced environment dealing facetoface with clients (who may be worried or upset and need reassurance) and be confident with telephone work.
Previous experience within a veterinary or healthcare environment is essential. You must be passionate about pets work to high standards and be a great team member. We are busy so you need to enjoy working in a demanding environment whilst still being sympathetic caring and professional.
This is a permanent fulltime position. The role will involve covering shifts between the hours of 8.00am to 9.00pm. Depending upon the monthly rota you will need to be flexible with your working hours/days which may vary each week including occasional weekend cover.
You must fulfil the following requirements:
Have an excellent command of written and spoken English
Maintain a professional and caring approach in all aspects of your work
Provide evidence of your Right to Work in the UK
Competent in use of Microsoft office and clinical systems for email producing letters and report recording accurate patient records etc.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Ecar salary sacrifice scheme
Employer contribution pension scheme.
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
Local incentive freebies and rewards.
About us
Davies is one of Europes largest and most diverse small animal veterinary referral centres with a team of over 200 people.
We are situated in the beautiful Hertfordshire/Bedfordshire countryside within 50 minutes of London by train.
Founded over 20 years ago Davies is recognised as a leader in the veterinary referral sector offering a diverse range of multidisciplinary services.
We are also known for our pioneering sustainability initiatives within the industry having gained the Investors in the Environment Green Award and won several other awards.
We are proud to be Linnaeus part of Mars.
Linnaeus is a forwardthinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health the largest veterinary company in the world allows us to focus on advancing the veterinary profession to provide industryleading pet care and unique career opportunities for our people.
Why Linnaeus
We pride ourselves in offering highquality excellence of service and clinical care for our clients and their pets
We lead on sustainability and collectively drive positive change for people pets and the planet
We prioritise your mental health and wellbeing valuing equity diversity and inclusion
We support your personal and professional development with bestinclass career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equalopportunity employer and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role please click the Apply button or for more information or please reach out directly to our Talent Acquisition team at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
