Registrar Services Coordinator Office of the University Registrar
Registrar Services Coordinator Office of the University Registrar
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Job Description
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details and you may verify and update data on the My Information page.
Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities campus services and hospitality positions unless otherwise specified.
Job Description Summary
Serves as the Office of the University Registrar initial point of contact. Demonstrates initiative by analyzing the administration and effectiveness of information disseminated to students faculty and academic administrators. May provide administrative support to areas in the OUR including registration records transfer scheduling and degree audit at the discretion of the Office Manager.Job Description
Essential Functions:
- Represents the Office of the University Registrar to internal and external constituents; provides information solves problems offers solutions and gives guidance as the first point of contact for all office inquiries; responsible for serving as the onestop center and providing accurate information and solving daytoday problems for customers.
- Provides front line support for students faculty staff and families interacting with the Office of the University Registrar through inperson interactions phone conversations and email communication.
- Identifies areas of concern and helps find the appropriate solutions.
- Draft and send departmental communications on behalf of the Office of the University Registrar.
- Utilizes all available resources to assist students and staff (i.e. the student handbook Bulletin knowledge bases internal systems and collaboration with peers/management).
- Maintains and updates students academic record as requested.
- Assist Office Manager with various projects as assigned.
- Works as team member by serving as a generalist to ensure projects and processes are completed in a timely manner on behalf of the office. Identifies areas of need and offers collaborative assistance in completing office goals by required deadlines (e.g. providing transcript and verification services assisting departments with detailed registration needs assisting students with requesting program of study changes).
- Assists students with granting proxy access to academic records and managing their privacy settings.
- Performs other duties as assigned.
Required Education Knowledge Skills Abilities:
- Bachelors degree.
- 02 years experience in an academic environment.
- Must be proficient in Microsoft Office and worked in an office environment as part of a team.
Preferred Education Knowledge Skills Abilities:
- Excellent interpersonal skills such as active listening and problem solving.
- Drive and dedication to provide a superior service experience to every constituent.
- Strong verbal and written communication skills.
- Ability to solve problems and seek solutions while working in a diverse environment.
- Ability to work collaboratively with inoffice subject area experts.
- General knowledge of the academic rules and regulations.
- Excellent organizational and time management skills.
- Ability to manage sensitive/confidential information.
- Exhibits attention and accuracy and details.
Accountabilities:
- Responsible for own work
Physical Requirements:
- Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists hands and/or fingers; and assessing the accuracy neatness and thoroughness of the work assigned.
Environmental Conditions:
- No environmental conditions
Disclaimer:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other jobrelated instructions and perform jobrelated duties as may be reasonably assigned by the employees supervisor.
To help provide a safe learning and living community Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities
Additional Job Description
Time Type Requirement
Full timeNote to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other jobrelated instructions and perform jobrelated duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies the University prohibits discrimination in its employment practices on thebasis of race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and veteran statusandencourages qualified candidates across all group demographics to apply.
Required Experience:
IC
Employment Type
Full-Time
